Senior Collections Lead – Student Accounts

Ajman University; United Arab Emirates; On-site; AED 167,000 - 279,000; Full time

Job summary

Ajman University is seeking a Senior Collection Agent to oversee overdue student and client accounts, supervise the collection team, and coordinate with the Legal Office and external agencies. You will ensure timely follow-ups, maintain accurate records, and provide management with performance reports while upholding university policies and financial regulations.

The role requires strong negotiation, analytical judgment, and flexibility during admissions and peak periods, with responsibilities

Qualifications

• Bachelor in Accounting/Finance with 2 years of related experience.
• Experience in UAE education sector preferred.
• 1 year supervisory experience preferred.
• Educational qualification can be relaxed with suitable experience.

Responsibilities

• Lead and oversee the preparation of comprehensive lists of overdue student and client accounts with Accounts Receivable and Student Accounts.
• Supervise and guide collection agents on daily tasks, follow-up strategies, and communication protocols.
• Monitor collection performance, ensure targets are met, and prepare periodic reports for management.
• Review escalated cases and provide direction on appropriate follow-up actions.
• Coordinate with the Legal Office for initiating legal notices and track litigation progress.
• Coordinate with external collection agencies, validate statements, balances, and documentation.
• Maintain professional communication with students and clients during follow-up processes.
• Maintain up-to-date knowledge of policies and regulations and ensure compliance.

Skills

Analytical thinking

Negotiation

Supervisory skills

Communication

Attention to detail

Education

Bachelor in Accounting/Finance

Job description

Ajman University is seeking a Senior Collection Agent to oversee overdue student and client accounts, supervise the collection team, and coordinate with the Legal Office and external agencies. You will ensure timely follow-ups, maintain accurate records, and provide management with performance reports while upholding university policies and financial regulations.

The role requires strong negotiation, analytical judgment, and flexibility during admissions and peak periods, with responsibilities