Senior Client Solutions and Innovation Manager

Biz Group; United Arab Emirates; On-site; AED 420,000 - 610,000; Full time

Job summary

Biz Group is seeking a Senior Client Solutions and Innovation Manager based in the UAE with a primary focus on the KSA market. The role leads high-value, cross-business learning solutions and shapes client opportunities before briefs are fixed, aligning Biz Group’s IP and methodologies with client needs and strategic objectives.

You will drive commercial credibility by articulating value, partnering with sales leadership, and delivering multi-modal leadership journeys across in-person,

Qualifications

• Proven track record in shaping large, multi-stakeholder client solutions.
• Experience in pre-sales or solution shaping in a commercial services environment.
• Strong ability to articulate value and ROI to C-suite.
• KSA market experience and network preferred.

Responsibilities

• Enter large client conversations early to articulate needs and shape briefs with senior stakeholders.
• Own the client-facing pitch for shaped opportunities, working with the account sales lead.
• Defend commercial value of well-designed solutions and guide multi-touch learning journeys toward measurable business impact.
• Partner with the KSA Sales Director and UAE teams to align proposals and support priority accounts.

Job description

Senior Client Solutions and Innovation Manager

Senior Client Solutions and Innovation Manager

Senior, Client-Facing | UAE-based | Primary Focus: KSA Market

Role Purpose

Get involved in large client opportunities early, before a brief is fixed, and turn a vague or narrow ask into a bigger, better-designed, cross-business solution driving organizational and leadership excellence and business impact. Look at the client’s need through Biz Group’s full portfolio, not just a learning lens, bringing Learning, Team Building AI and Learning Technology solutions together, build the commercial case for that investment, and connect what the client wants with what Biz Group can actually deliver. This is not a content creation or delivery role; it leads on the most ambiguous, highest-value, multi-part opportunities, anchored in learning journey design

• Reports to Director of Customer Success, Learning & Learning Technology.
• CEO visibility through direct participation in Biz Group sales pipeline meetings, giving the CEO and wider commercial leadership ongoing visibility of shaped opportunities, cross-BU collaboration and market signals — achieved through active presence in commercial forums, not a formal reporting line.
• Works closely Senior Client Solutions and Delivery Manager as well as Learning Tech, Team Building practice leads and the incoming KSA Sales Director.
• UAE-based with primary focus on the KSA market, working in close partnership with the KSA Sales Director, plus UAE support capacity across priority accounts and selected complex opportunities.

Shaping Client Solutions

• Enter large, strategically important client conversations before a brief is fixed, working with senior client stakeholders to help them articulate what they need rather than responding to a specification already written around someone else’s offer.
• Support solutions in client meetings, shaping the brief into a stronger proposal built on Biz Group’s existing IP, modular content and methodology rather than starting from scratch.
• Own the client-facing pitch for shaped opportunities, working alongside the account sales lead, not in place of them.

Commercial Design Credibility

• Defend the commercial value of a well-designed solution in front of senior client stakeholders, articulating why a multi-touch learning journey commands a higher investment than a one-off intervention, and hold that position under pressure.
• Show clients the difference between a programme that gets good feedback scores and one that changes how people work, with real evidence of on-the-job behaviour change and business impact (Level 3 and 4 impact on the Kirkpatrick model).

KSA Market Partnership

• Act as the primary learning design partner for the incoming KSA Sales Director.
• Bring existing KSA market knowledge, client relationships and understanding of how senior decision-makers in the Kingdom respond to well-positioned, complex leadership development propositions.
• Design multi-level, multi-part, multi-year leadership journeys that intelligently combine Biz Group’s capabilities: in-person leadership development, AI labs, coaching, learning circles, VR and experiential simulations, Team Building as a journey launcher or reinforcement tool, and Learning Technology for scale, knowledge lift and evidencing behaviour application.
• Ensure Team Building and Learning Tech are integrated where they genuinely add value to the learning architecture, not bolted on to inflate scope.

AI-Enabled Design Leadership

• Actively embed AI into the design process, using AI tools to accelerate diagnosis, content curation, journey mapping and proposal development, while retaining the human judgement that determines what is right for the client, their context and outcome.
• Bring awareness of how AI is reshaping leadership development globally, including how AI agents, coaching tools, simulations and on-demand reinforcement are changing what a learning journey can include and how impact can be measured.

Market Intelligence & Portfolio Innovation

• Feed patterns from client conversations, recurring briefs, unmet needs, portfolio gaps and win/loss themes, back to Director of Customer Success and the Learning Management team on a regular, agreed cadence.
• Support the identification of new learning design partnerships where there is genuine market need and Biz Group’s existing portfolio doesn’t yet cover it. Future partnerships sourced and introduced by this role may be jointly evaluated and co-onboarded with Senior Client Solutions and Delivery Manager; existing partner relationships remain with that role unless agreed otherwise.
• Drive thinking around new lines of business / cross business unit solutions and productization to build solutions portfolio.
• Contribute design thinking to Biz Group’s flagship products, including the next phase of Supermanagers, built on the Josh Bersin Company’s research on the five priorities of the Supermanager.
• Ensure new products, partnerships and portfolio additions land properly with the commercial team: the right sales collateral (positioning, use cases, pricing narrative, proposal-ready content) exists, and the solutions and sales teams are educated and confident enough to take it to clients unaided.
• Attend Biz Group sales pipeline meetings directly, giving the CEO and commercial leadership visibility on shaped opportunities, client conversation and market trends, and cross-BU solution activity.

Track Record

• Proven experience entering complex client conversations and RFP responses before a brief is written and reframing them into a stronger, higher-value learning solution — this is the defining requirement; experience responding to briefs once fixed is not sufficient on its own.
• A track record of designing multi-intervention leadership development journeys spanning leader cohorts, combining modalities and built around a shared organisational leadership language and measurable behavioural outcomes.
• Experience designing and winning complex programmes in the KSA market, with existing relationships at senior and CXO levels across government, large public and private sector organisations, e.g. PIF entities.
• Before working independently with clients, completes a dedicated immersion period in The Biz Way (Biz Group’s learning philosophy, IP, modular content library, methodology, facilitation approach and team culture), building a strong foundation before stepping into the commercial and client-facing side of the role, which begins once Archana feels you’re ready.

Commercial Capability

• Able to articulate the value and price of a well-designed solution and defend a proposal without discounting under pressure.
• Understands what commercial credibility means in UAE and KSA client contexts; can hold their own with senior decision-makers in unscripted, pre-brief and ambiguous conversations — this is non-negotiable.
• Familiar with structuring a pricing narrative around a multi-touch journey rather than a day-rate model.

Design Thinking

• Commands a sophisticated understanding of how to configure and combine existing content, tools and methodologies into a coherent, high-impact learning arc.
• Understands the interplay between leadership competency frameworks, 360 assessments, coaching, experiential interventions, AI labs and peer learning circles, and when each earns its place in a journey.
• Brings AI literacy into the design process, not as a technology enthusiast but as a practitioner who uses AI tools to work smarter, diagnose faster and personalise more effectively while exercising clear human judgement over what goes in front of a client.
• Capable of designing for Level 3/4 impact, not completion and satisfaction scores alone.
• Collaborative by default, actively partners with peers on remit; comfortable consulting with the Lead Consultant and stepping back, equally comfortable leading the room when the moment requires it.
• Energised by client-facing interactions, present, curious and confident in live, unscripted client conversations.
• Has operated in a pre-sales or solution-shaping capacity in a commercial services environment where influenced revenue, not a direct individual quota, was the commercial model.
• Excited by Biz Group’s ambition and the opportunity to help shape the next chapter of the business in KSA and beyond.

Working Arrangements

UAE-based. Primary focus on the KSA market, working in close partnership with the KSA Sales Director, with UAE support capacity across priority accounts and selected complex opportunities.

Tangible Measures of Success

• Deal quality: Average deal size on opportunities this role is involved in, vs a baseline for comparable opportunities without this role’s involvement, established in the first 90 days using Salesforce historical data
• Proposal-to-signed-contract rate: Percentage of shaped proposals that convert to a signed contract, tracked through Salesforce
• Win rate uplift: Win rate on shaped opportunities vs unshaped comparable opportunities over time
• Market intelligence contribution: Number of portfolio gap signals and client conversation themes fed back to the Director of Customer Success and CEO per quarter, on the agreed cadence
• KSA pipeline: Volume and quality of KSA opportunities progressed in partnership with the KSA Sales Director, tracked through Salesforce
• Cross-BU integration rate: Percentage of shaped proposals that genuinely integrate more than one Biz Group capability
• Price held rate: Percentage of shaped proposals where signed value is within 10% of the original proposal, with no significant scope reduction used to close
• Solution-to-delivery alignment: Whether the shaped solution required rework before delivery could begin — no rework required, minor adjustments, or major redesign; the primary quality signal for solution integrity
• Portfolio/new-product metrics: Volume and quality of new products or partnerships sourced and brought into the portfolio, tracked on the agreed cadence with Director of Customer Success and the Learning Management team
• Win rate on new-product portfolio: Win rate on opportunities involving newly introduced products or partnerships, vs the wider portfolio win rate
• Participant/Client NPS or satisfaction scores: NPS or satisfaction scores on solutions this role has been directly involved in shaping

Core Values

Combining Strengths

We support each other to get the job done and no job is beneath any of us. We have found that, together, we are so much stronger than individuals and we consider how our decisions and actions impact others. This also means cross collaboration between Biz business units. We are united and very close – we are more than a team, we are the ‘Biz family’.

Genuinely Care About Delivering Results

We take ownership and accountability for driving results. We love going beyond expectations and delighting our clients and other Bizzers. We have a bias for continuous improvement.

Believe Anything is Possible

We are an inspired organization, and we know that whatever the mind can conceive and believe, it can achieve. We are motivated to think big and aim high, even in challenging times, and are driven towards achieving our Big Hairy Audacious Goal (BHAG).

Act with Biz Energy

We live and display contagious energy, enthusiasm and passion. We have incredible fun and are inspired to come to ‘work’ each day.

Tell You What You Need To Hear

We cultivate an environment of trust where open, honest and respectful feedback can be given and received, with the best intentions, internally and with our clients. It is not always what we want to hear, but we know it’s what we need to hear to grow and improve.

Supporting People’s Personal Growth

We are passionate about helping each other and our clients grow as well as our own personal development. We invest in learning, we share knowledge, and we promote from within. At Biz we grow while having fun.