Senior Client Services Lead – Financial Markets

State Street Corporation; United Arab Emirates; On-site; AED 220,000 - 294,000; Full time

Job summary

A global financial firm is seeking a Client Service Officer in the United Arab Emirates. The role requires a bachelor's degree and 7+ years in client service. Responsibilities include acting as a contact point for clients and resolving inquiries, managing reporting, and ensuring compliance with regulations. Ideal candidates will demonstrate strong interpersonal skills and extensive knowledge of financial markets. This position offers a dynamic work environment with competitive benefits.

Benefits

Generous medical care

Insurance and savings plans

Flexible work programs

Qualifications

• Proven track record in a client service and operations environment with over 7+ years of client-facing experience.
• Demonstrated managerial, leadership, and decision-making abilities.
• In-depth knowledge of financial securities markets and legal requirements.

Responsibilities

• Act as a single point of contact for Custody clients, liaising with internal departments.
• Engage with clients to resolve open issues in a timely manner.
• Oversee delivery of monthly KPI reporting.
• Manage and escalate fund accounting queries.

Skills

Client Service

People Management

Problem Solving

Analytical Skills

Interpersonal Skills

Education

Bachelor's degree in Finance, Business or Accounting

Job description

A global financial firm is seeking a Client Service Officer in the United Arab Emirates. The role requires a bachelor's degree and 7+ years in client service. Responsibilities include acting as a contact point for clients and resolving inquiries, managing reporting, and ensuring compliance with regulations. Ideal candidates will demonstrate strong interpersonal skills and extensive knowledge of financial markets. This position offers a dynamic work environment with competitive benefits.