Senior Business Analyst

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is seeking a Business Analyst to enhance the digital wallet platform, payit. The role involves analyzing business processes, providing strategic insights, and collaborating with cross-functional teams. Candidates should have 8-10 years of experience in the BFSI sector and be proficient in Business Analysis and Data Analysis. This is a full-time on-site position with no remote work options.

Qualifications

• 8-10 years of experience in the BFSI domain.
• Experience in Business/Systems Analysis or Quality Assurance.
• Strong written and verbal communication skills.

Responsibilities

• Collaborate with stakeholders to gather business requirements.
• Identify opportunities to enhance user experiences.
• Participate in testing and validation of new features.

Skills

Business Analysis

Data Analysis

Stakeholder Management

Communication Skills

Agile Methodologies

Education

B.E. or Postgraduate Degree

Tools

Microsoft Visio

Job description

JOB PURPOSE

Payit the UAEs leading digital wallet powered by FAB is looking for a passionate driven digital native to play a key role translating business needs into actionable plans contributing to the success and growth of the digital wallet platform.

You would be typically involved in responsibilities related to analyzing business processes, identifying areas for improvement and providing strategic insights to enhance the overall functionality and performance of the payit wallet.

ACCOUNTABILITIES

Generic Accountability

• Initiating new improvements/features for the application and ensuring all concerned teams and departments are updated.
• You prioritize and rank the impact of incoming customer issues to help better our escalation processes.
• You conduct customer research, testing and product discovery to understand the needs behind your customers asks.
• You mediate between internal stakeholders specifically Development Team and Business Team.
• Creating SOPs and presenting them to higher management for implementation and obtaining relevant approvals.
• You develop reports on common impactful trends within the support organization to share with cross‑functional teams and illustrate issues and priorities from the customer perspective.

Job Specific Accountabilities

• Requirements Analysis: Collaborating with stakeholders to gather, document and analyze business requirements for new features, enhancements or system integrations within the payit wallet platform.
• Process Improvement: Identifying opportunities to streamline existing processes, enhance user experiences and improve operational efficiency in line with business goals and objectives.
• Data Analysis: Analyzing data related to user behaviour, transactions and performance metrics to derive meaningful insights that can inform business decisions and strategies.
• Collaboration: Working closely with cross‑functional teams including developers, product managers and other stakeholders to ensure a comprehensive understanding of business needs and seamless implementation of solutions.
• Documentation: Creating detailed documentation such as business requirements documents, use cases and process flows to communicate findings and recommendations effectively.
• Testing and Validation: Participating in the testing and validation of new features and functionalities to ensure they align with business requirements and meet quality standards.

Qualifications

• 8–10 years of total experience in BFSI domain.
• Experience in Business / Systems Analysis or Quality Assurance.
• B.E./ Graduates Postgraduate.
• Proven experience in eliciting requirements and testing.
• Teamwork in an Agile / Scrum environment (3 years).
• The ability to work collaboratively across several IT and business functions.
• Business & Functional understanding.
• Analysis, solution definition and problem solving.
• Strong written and verbal communication skills including technical writing skills.
• Experience in analyzing data to draw business‑relevant conclusions and in data visualization techniques and tools.
• Experience in stakeholder management.
• Added advantage.
• Agile certification.
• CBAP Certification or any BA certification.
• Experience in Microsoft Visio.

Additional Information

3rd party visa

Remote Work

No

Employment Type

Fulltime