Senior Banking Complaints & Social Media Specialist

Confidential Careers; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A government client seeks Complaint Handlers in Abu Dhabi with 6-10 years of experience in banking. Candidates will manage customer complaints on social media, ensuring timely resolutions and professional engagement. The role requires a Bachelor's degree and fluency in Arabic and English. This is an outsourced position that emphasizes teamwork and proactive communication. Interested applicants should send their CV to the provided email address.

Qualifications

• 6-10 years of experience in Banking or related fields.
• Fluent in Arabic and English.

Responsibilities

• Manage and respond to customer complaints on social media.
• Collaborate with marketing and customer service teams.
• Track and analyze social media metrics.

Skills

Customer service skills

Social media management

Problem-solving

Communication skills

Education

Bachelor’s Degree

Job description

A government client seeks Complaint Handlers in Abu Dhabi with 6-10 years of experience in banking. Candidates will manage customer complaints on social media, ensuring timely resolutions and professional engagement. The role requires a Bachelor's degree and fluency in Arabic and English. This is an outsourced position that emphasizes teamwork and proactive communication. Interested applicants should send their CV to the provided email address.