Senior Banking App Support Analyst

ADIB Group; Abu Dhabi; On-site; AED 165,000 - 239,000; Full time

Job summary

A leading banking institution in Abu Dhabi seeks an Application Support Analyst to enhance their operations and compliance through technical analysis and support. The ideal candidate will have 5 years of experience in technical support, ideally in banking, and a Bachelor’s degree in Computer Science or a related field. Responsibilities include providing first-level support, coordinating vendor issues, and analyzing technical solutions to optimize banking processes. This role requires excellent problem-solving skills and teamwork abilities.

Qualifications

• 5 years of experience in a technical support role, ideally in banking.
• Proficiency in data analysis tools and techniques.
• Experience in system implementations.
• Understanding of banking branch compliance requirements and regulations.

Responsibilities

• Provide technical support to enhance banking operations and compliance.
• Coordinate vendor support issues and respond to service tickets.
• Track, resolve, and report incidents and errors.
• Conduct in-depth technical analysis for process optimization.
• Collaborate with teams to translate business requirements into technical solutions.

Skills

Excellent problem-solving skills

Teamwork

Attention to detail

Logical thinking

Knowledge of JAVA

Knowledge of Oracle/MS-SQL

Knowledge of IIS

Knowledge of WebSphere

Retail Banking Product Implementation

Education

Bachelor's degree in Computer Science or Information Technology

Job description

A leading banking institution in Abu Dhabi seeks an Application Support Analyst to enhance their operations and compliance through technical analysis and support. The ideal candidate will have 5 years of experience in technical support, ideally in banking, and a Bachelor’s degree in Computer Science or a related field. Responsibilities include providing first-level support, coordinating vendor issues, and analyzing technical solutions to optimize banking processes. This role requires excellent problem-solving skills and teamwork abilities.