Senior Baggage Ops Lead - Airport Service Expert

Dubai International Airport; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An international airport in the UAE is seeking a Senior Duty Manager for Baggage Operations. You will execute efficient handling of baggage and ensure a seamless customer experience from drop-off to collection. The ideal candidate will hold a Bachelor's degree in Aviation and possess 5-7 years of experience in relevant operational fields. You will lead a team, ensure the safety and efficiency of all systems, and maintain high customer service standards in a fast-paced environment.

Qualifications

• 5-7 years of relevant experience in Baggage Operations.
• Core experience in Ramp Operations and Aviation Security.
• Proven knowledge in customer service environments.

Responsibilities

• Oversee safe and efficient operation of baggage systems.
• Act as communication focal point for Baggage and AOCC.
• Enforce operational standards and resolve baggage-related issues.

Skills

Knowledge of airport baggage operations

Excellent customer service

Operations management

Education

Bachelor's degree in Aviation or related field

Job description

An international airport in the UAE is seeking a Senior Duty Manager for Baggage Operations. You will execute efficient handling of baggage and ensure a seamless customer experience from drop-off to collection. The ideal candidate will hold a Bachelor's degree in Aviation and possess 5-7 years of experience in relevant operational fields. You will lead a team, ensure the safety and efficiency of all systems, and maintain high customer service standards in a fast-paced environment.