Senior Associate Consultant Application Support

Invenio Business Solutions; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A consulting firm in the United Arab Emirates seeks a Senior Associate Consultant for Application Support. The role involves preparing Excel reports, managing client communications, and handling support tickets. Good command of English is necessary, and knowledge of Arabic is a plus. Candidates should possess a degree in Engineering, MBA, or Commerce with some financial knowledge. This position calls for adaptability and excellent multitasking skills, with a focus on delivering quality service.

Qualifications

• 2-3 years of experience preferred.
• Good English communication skills, Arabic is an advantage.
• Ability to handle client interaction independently.

Responsibilities

• Prepare Excel reports and dashboards.
• Manage client queries and communications via email and phone.
• Take ownership of assigned work and coordinate with the team.

Skills

Excel reporting

Client communication

Multitasking

Time management

Education

Graduate in Engineering/MBA/Commerce

Tools

Microsoft Excel

Service Now

Zoom/Teams

Job description

Senior Associtae Consultant -Application Support

Experience

2 - 3 Years

Role & Responsibilities

• Excel reporting, preparation of excel reports, dashboard (using Microsoft Excel, PowerPoint, and Word), and Internet savvy.
• Willing to learn and work on assigning tickets using Service Now tool, handling initial level of queries from clients on emails, responding on emails, making phone calls to service desk. Prior experience will be an added advantage.
• Take ownership of the assigned work; be assertive and coordinate well with members within and outside the team.
• English communication skills should be good. Arabic is an advantage
• Should have worked on Support Incidents, tickets.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).
• Ability to multitask and manage multiple deliverables at the same time.
• Must be result oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness.

Consulting Skills

• Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting “soft” skills necessary for client engagements.

General Skills

• Assists the project team efforts in developing solutions for client situations.
• Assist team effort in developing solutions for projects.
• Completes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and team.
• Demonstrates the ability to accomplish project assignments resulting in quality service.

Qualifications

• A graduate in Engineering/ MBA/ Commerce with basic knowledge of finances would be added benefit