Senior App Support Technical Consultant

Peergrowth Recruitment Agency; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading recruitment firm in Ras al-Khaimah is seeking a skilled SAP Technical Support Specialist to troubleshoot and resolve system issues while collaborating with cross-functional teams. The ideal candidate holds a Bachelor's degree in Computer Science or IT, has a strong background in SAP ERP systems, and excels in problem-solving. Responsibilities include monitoring system performance, managing support tickets, and assisting in user training. This role requires effective communication skills and the ability to handle multiple support cases in a dynamic environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Strong expertise in SAP ERP Case Management and SAP Records Management.
• Proficiency in SAP Business Workflows and live SAP debugging.

Responsibilities

• Troubleshoot and resolve SAP system issues in coordination with teams.
• Conduct daily checks and ensure operational stability.
• Coordinate with business stakeholders for functional support.

Skills

SAP ERP Case Management

SAP Records Management

SAP Business Workflows

ABAP debugging

Analysis and problem-solving

Team collaboration

Education

Bachelor's degree in Computer Science or IT

Tools

SAP SD

SAP FI

SAP MM

Job description

Key Responsibilities

• Application & Technical Support:
  • Troubleshoot, analyze, and resolve SAP system issues in coordination with business and technical teams.
  • Perform daily system checks, monitor background jobs and queues, and ensure smooth business operations.
  • Conduct postgo-live performance and sanity checks to ensure system stability.
  • Identify issues in RICEF objects and provide solutions in alignment with functional consultants.
  • Support system integration testing prior to functional handover.
  • Manage and resolve support tickets within agreed SLAs.
• Business Interaction & Functional Support:
  • Work directly with business stakeholders to understand and resolve functional and operational issues.
  • Assist in user training, product documentation, manuals, and change management activities.
  • Collaborate with cross-functional teams to propose effective solutions and enhance system usability.
• Monitoring & Process Optimization:
  • Ensure continuous monitoring of SAP environments to proactively detect bottlenecks.
  • Recommend improvements to system performance, workflows, and technical processes.
  • Maintain strong coordination with functional and development teams for technical fixes and improvements.

Qualifications & Experience

Minimum Qualifications

Bachelors degree in Computer Science, Information Technology, or a related discipline.

Experience Requirements

• Strong expertise in SAP ERP Case Management and SAP Records Management.
• Proficiency in SAP Business Workflows and Process Route Customizing.
• Solid experience in SAP authorization concepts and hands‑on live ABAP debugging.
• Proven experience in live support environments and end‑to‑end SAP implementation projects.
• Strong working knowledge of SAP RE‑FX including contracts, architectural objects, parcel and land register modules.
• Good understanding of SAP SD, FI, and MM modules.
• Strong analytical, problem‑solving, and communication skills.
• Ability to manage multiple support issues and collaborate effectively with cross‑functional teams.
• Experience working with core business processes and modules.

Preferred Certifications

• Training or certifications in SAP, ERP systems, or related technologies.
• Soft skills certifications related to communication, teamwork, or customer service.

Technical Competencies

• SAP ERP Case Management Advanced
• SAP Business Workflows Advanced
• SAP RICEF Development Expert
• SAP SD, FI, MM Modules Expert
• Web Dynpro, OData, CDS, UI5 Expert
• OO Development Concepts Expert
• Adobe Forms, Smart Forms, SAP Scripts Expert