Senior Account Manager - Social Media

Chain Reaction; Dubai; On-site; AED 257,000 - 331,000; Full time

Job summary

A dynamic digital marketing agency in Dubai is seeking a Senior Social Media Manager to lead a team of social media executives and oversee the execution of content strategies for major brands. The ideal candidate has over 5 years of social media experience, with a focus on leadership and client management. Responsibilities include managing client relationships, guiding team members, and ensuring quality at every project stage. This role offers a collaborative environment where personal and professional growth is prioritized.

Benefits

Continuous growth and learning opportunities

Supportive team environment

Opportunities to express opinions

Qualifications

• 5+ years of experience in social media, at least 1-2 years in a leadership role.
• Proven track record managing social accounts for major brands.
• Strong understanding of content strategy and media metrics.
• Experience in managing and mentoring junior staff.

Responsibilities

• Lead and manage a team of social media executives and content creators.
• Oversee strategy and execution of content and campaigns.
• Own client relationships for assigned accounts.
• Guide monthly performance reports and provide actionable insights.

Skills

Social media management

Leadership

Client management

Content strategy

Analytical skills

Tools

Meta Insights

Sprinklr

Google Analytics

Job description

Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.

Chain Reaction is looking for a qualified Senior Social Media Manager.

The Senior Social Media Manager is a team leader and project driver responsible for overseeing day-to-day social media execution, team mentoring, campaign development, analytics interpretation, and client communications. This person must be confident, solutions-oriented, and capable of independently managing accounts with minimal senior intervention.

Key Responsibilities

• Lead and manage a team of social media executives and content creators.
• Oversee the strategy and execution of always‑on content, campaigns, and community management.
• Own client relationships for assigned accounts: lead calls, present strategies, and proactively identify growth opportunities.
• Liaise with internal departments: creative, media buying, performance, and production teams to ensure alignment and quality delivery.
• Guide and oversee monthly performance reports and analytics dashboards, providing actionable insights.
• Mentor junior team members, helping them grow in strategic thinking and execution.
• Ensure brand tone, voice, and guidelines are met across all platforms.
• Manage multiple projects across various timelines, ensuring deadlines are met without compromising quality.
• Stay up to date with platform trends, algorithm changes, and best practices to advise clients accordingly.

Qualifications

• 5+ years in social media, with at least 1–2 years in a leadership role.
• Proven track record of managing social accounts for major brands.
• Strong understanding of content strategy, influencer marketing, and media metrics.
• Experience in managing teams and mentoring junior staff.
• Excellent client management, communication, and presentation skills.
• Analytical mindset with a deep understanding of reporting tools (Meta Insights, Sprinklr, GA, etc.).
• Agile, self‑driven, and able to thrive in a fast‑paced environment.

Benefits

Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well‑being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.