Senior Account Manager

MCG Talent; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking an experienced Senior Account Manager to manage a portfolio of high-value clients. You will provide exceptional service, drive client retention, and foster strong client relationships to maximize value. The ideal candidate has proven account management experience and excellent communication skills, thriving in a fast-paced environment.

Qualifications

• Proven experience in account management or a customer-facing role.
• Strong ability to understand client needs.
• Track record of meeting performance targets.

Responsibilities

• Own and manage a portfolio of high-value clients.
• Deliver exceptional client experiences.
• Drive client retention and revenue growth.

Skills

Account management experience

Exceptional communication skills

Relationship-building skills

Understanding client needs

Comfortable in fast-paced environments

Results-oriented mindset

Passion for customer experiences

Job description

We are seeking a customer-obsessed, performance-driven Senior Account Manager to join our client's VIP Account Management team.

In this role, you will manage a portfolio of high-value customers for a leading technology platform, delivering exceptional, personalized service to drive client satisfaction, retention, and revenue growth. Your primary responsibility will be to foster strong, trusted relationships with top-tier clients, enabling them to maximize value through customized support, strategic insights, and enhanced product engagement.

This is a high-impact opportunity for an individual who excels in client service, thrives on performance accountability, and is passionate about operating in a fast-paced, innovative industry.

Key Responsibilities

• Own and manage a portfolio of high-value clients, serving as their primary point of contact.
• Deliver white-glove service, ensuring exceptional client experiences and high satisfaction levels.
• Drive client retention and revenue growth through proactive engagement and tailored solutions.
• Build deep, trusted relationships with clients to understand their needs and align with platform capabilities.
• Provide strategic insights and recommendations to help clients achieve their goals.
• Collaborate with internal teams to ensure seamless delivery of services and solutions.
• Monitor and report on account performance metrics, identifying opportunities for improvement.

Qualifications

• Proven experience in account management, client success, or a similar customer-facing role.
• Exceptional communication and relationship-building skills.
• Strong ability to understand client needs and translate them into actionable solutions.
• Comfortable working in a fast-paced, high-growth environment.
• Results-oriented with a track record of meeting or exceeding performance targets.
• Familiarity with technology platforms or innovative industries is a plus.
• Passion for delivering outstanding customer experiences.