Security Officer

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Security Officer to ensure guest safety and provide proactive service. The ideal candidate will have prior security experience in a luxury hotel, First Aid and CPR certification, and strong communication skills. Responsibilities include patrolling the premises, monitoring CCTV, and engaging effectively with guests and staff. Applicants must be adaptable to rotating shifts and maintain a calm demeanor under pressure. This is an excellent opportunity to contribute to a prestigious hospitality establishment.

Qualifications

• Previous security or safety experience in a luxury hotel environment preferred.
• Strong work ethic and reliability are essential.
• Ability to work rotating shifts and extended hours required.

Responsibilities

• Provide professional and proactive guest service.
• Patrol areas to ensure safety and security.
• Manage the presence of unauthorized individuals.
• Monitor CCTV and respond to fire prevention systems.
• Address guest and staff concerns promptly.

Skills

Written and verbal communication skills

Interpersonal skills

Conflict resolution abilities

Ability to collaborate in a multicultural team

Calm demeanor

Education

Current First Aid and CPR certification

Completion of fire safety training

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled among lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Provide consistent, professional, and proactive guest service while collaborating with colleagues.
• Regularly patrol all areas and buildings to ensure safety and security.
• Address and manage the presence of trespassers or unauthorized individuals on the property.
• Carry out security and baggage checks as necessary.
• Monitor CCTV cameras and take appropriate actions to ensure the safety of guests and colleagues.
• Observe and report any vehicle violations on the property, including parking issues, speeding, and dangerous driving.
• Respond promptly to activated fire prevention systems, investigate causes, and report findings.
• Address guest and staff concerns, offering first aid and casualty care in a timely, compassionate, and helpful manner.
• Build and maintain strong, effective working relationships with all departments.
• Record daily shift activities and provide relevant information to hotel departments for follow-up.
• Ensure compliance with all corporate, hotel, and departmental policies and procedures.
• Participate in hotel committees as needed.
• Perform any other duties, tasks, or assignments as required within the department.

Qualifications

• Previous security or safety experience in a similar role within a luxury hotel environment is preferred.
• Current First Aid and CPR certification is required; Advanced First Aid certification is preferred.
• Completion of fire safety or firefighter training is an asset.
• Strong written and verbal communication skills, along with excellent interpersonal and conflict resolution abilities, are required.
• Proven ability to collaborate effectively within a diverse, multi-cultural team environment.
• Demonstrated capacity to focus on guest needs while maintaining a calm and courteous demeanor at all times.
• Strong work ethic, responsibility, reliability, and the ability to work rotating shifts (both day and night), split shifts, extended hours, including evenings, weekends, and public holidays are essential.