SDR Manager

Sprinklr; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading AI-native platform provider in the United Arab Emirates is seeking an SDR Manager to lead a motivated sales team. This role involves training SDRs, forecasting sales, and collaborating with different teams to enhance sales opportunities. The ideal candidate will have experience in SaaS sales, fluency in both Arabic and English, and possess a strong record of achieving sales goals. A passion for technology and effective sales strategies are essential for success in this position.

Benefits

Voluntary healthcare coverage

Paid time off

Open Mentoring Program

Qualifications

• Experience managing a sales team within a SaaS organization.
• Verifiable track record of success in sales.
• Deep understanding of social media's role in business.

Responsibilities

• Lead and train a team of SDRs to create opportunities.
• Work with Demand Gen team to provide feedback.
• Forecast attainment and manage Sales Development KPIs.

Skills

Sales team management

Fluency in Arabic

Fluency in English

Outbound sales strategies

Goal attainment

Passion for technology

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

We currently have a great opportunity for an SDR Manager to join our motivated and creative Inside Sales team for MEA (Middle East & Africa).

What you’ll do:

• Lead a team of 5–8 SDRs
• Train SDRs to identify, contact, and create qualified opportunities
• Plan for hiring and onboarding new SDRs
• Work closely with the Demand Gen team to provide feedback on MQLs and campaigns
• Work closely with Sales and other members of the SDR Leadership team to improve opportunity management and qualification processes
• Accurately forecast weekly, monthly, quarterly attainment
• Manage and improve Sales Development KPIs
• Refine the sales pitch and process to achieve optimum results
• Establish metrics and help the team improve by understanding their performance
• Help create a fun, high energy environment where people love coming to work

Who you are and what makes you qualified:

• Experience managing a sales team within a SaaS organization
• Fluency in Arabic and English
• Have a verifiable track record of success and goal attainment in a sales-oriented role
• Have a passion for technology and disruptive technology
• Have a deep understanding of the role social media plays in business
• Have a run‑through‑a‑brick‑wall level of drive, passion, and desire for results
• Experience in creative outbound reaches

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklr staff with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all‑things‑Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.