Scrum Master (UAE Nationals only)

Zurich Insurance Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global insurance provider is seeking a Scrum Master in Dubai to drive excellence in customer experience innovation. The role involves managing projects, influencing teams, and developing a customer-led culture. Ideal candidates will have a Bachelor's degree and a strong understanding of insurance. Excellent communication and analytical skills are essential for success in this dynamic position.

Qualifications

• Understanding of Insurance, corporate savings, and pensions strongly preferred.
• Previous experience in an international and diverse cultural organization beneficial.

Responsibilities

• Manage and steer innovation projects for customer journey.
• Collaborate to influence key customer engagement moments.
• Develop recommendations for a customer-led culture.
• Support ongoing digital transformation efforts.
• Execute new customer experience approaches across channels.

Skills

Analytical and problem-solving mindset

Accuracy and Attention to details

Excellent knowledge of Microsoft Office

Excellent negotiation and communication skills

Digital Literacy

Education

Bachelor’s degree or equivalent

Job description

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Senior Manager – Business Transformation, as Scrum Master you are expected to drive excellence in delivery of customer experience innovation across partner and cross-functional business unit teams, putting customer design and enabling technologies at the heart of new products and propositions.

Responsibilities

• Managing and steering innovation projects that define unique end-to-end customer journeys to deliver transformative, trusted and consistent brand experiences at every touchpoint.
• Bringing knowledge of customer experience, innovation and new technologies to collaborate with and influence cross-functional teams to reimagine customer engagement around key ‘moments of truth’, driving customer acquisition, retention and loyalty.
• Developing and implementing recommendations in support of building a customer-led culture that prioritizes the delivery of consistent and dynamic experiences over products and technology.
• Supporting Zurich’s ongoing customer-centric digital transformation, it works on the expansion of the digital tech stack to accelerate the delivery of new digital solutions and services, working with both new and existing partners.
• Managing and steering the roll-out of local initiatives to deliver best-in-class customer experiences, with a focus on the implementation of Customer Experience strategy and standards.
• Working as part of a team and executing new approaches and capabilities across channels that promotes customer experience innovation to the wider community to influence and embed a digitally led customer experience focus from the outset of all innovation projects.

Qualifications

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word.
• Excellent negotiation and communication skills both written and verbal in English and Arabic.
• Digital Literacy

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together!

Job Details

• Location(s) : AE - Dubai
• Remote working : No
• Schedule : Full Time
• Recruiter name : Taniya Baby
• Hiring Manager : Pavithra Issac
• Closing Date : 17 September, 2025