Sales Support Administrator (UAE National only)

NielsenIQ; Sharjah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ is seeking a Sales Support Administrator to organize and support the sales team with Dynamics CRM data entry, order processing, and documentation. You will prepare proposals, contracts and presentations while ensuring accuracy and client satisfaction.

Strong communication and teamwork are essential to manage pipelines and provide exceptional service. A Bachelor’s degree and proficiency in Microsoft Dynamics plus Office Suite are preferred, with an emphasis on detail and initiative in a

Qualifications

• Bachelor's degree in business administration, marketing or a related field preferred.
• Proven experience as a Sales Support Administrator or similar role.
• Proficient with Microsoft Dynamics or similar CRM software.
• Advanced proficiency in Microsoft Suite: Word, Excel, PowerPoint, Outlook.
• Excellent organizational and multitasking skills with ability to prioritize and meet deadlines.

Responsibilities

• Use Microsoft Dynamics to support the sales team by maintaining client and prospect data, managing pipelines and generating reports.
• Coordinate entry of client orders including pricing, product details and delivery schedules.
• Prepare sales presentations, proposals and contracts meeting company standards.
• Monitor and track sales activities to ensure timely customer engagement and follow-up actions.
• Assist in preparing sales forecasts and performance reports by analyzing data for trends and opportunities.
• Collaborate with cross-functional teams to ensure seamless order fulfillment and resolve inquiries.

Skills

Communication skills

Organization

Detail-oriented

Team player

Problem-solving

Decision making

Prioritization

Education

Bachelor's degree in business administration/marketing

Tools

Microsoft Dynamics

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities a keen eye for detail and the ability to take decisive action.

Responsibilities

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data managing sales pipelines and generating reports.
• Collaborate with the sales team to ensure timely and accurate entry of client orders including pricing product details and delivery schedules.
• Provide administrative support to the sales team by preparing sales presentations proposals and contracts ensuring all documents are accurate professional and meet company standards.
• Monitor and track sales activities such as customer interactions leads opportunities and follow-up actions using Microsoft Dynamics to ensure timely and effective customer engagement.
• Assist in preparing sales forecasts and performance reports analyzing data to identify trends opportunities and areas for improvement.
• Coordinate with cross-functional teams to ensure seamless order fulfillment resolve customer inquiries and optimize the overall sales process.
• Assisting the team with preparation for and attendance at client meetings
• Maintain up-to-date knowledge of product features pricing and promotions to provide accurate and relevant information to clients and the sales team.
• Contribute to the continuous improvement of sales support processes and systems making recommendations for enhancements and implementing approved changes.
• Provide exceptional customer service by promptly responding to client inquiries resolving issues and ensuring client satisfaction throughout the sales process.
• Collaborate with the sales team to develop and maintain positive customer relationships identifying upselling and cross-selling opportunities

Qualifications

• Bachelors degree in business administration marketing or a related field is preferred.
• Proven experience as a Sales Support Administrator or in a similar sales support role.
• Proficient in using Microsoft Dynamics or similar CRM software.
• Advanced proficiency in Microsoft Suite including Word Excel PowerPoint and Outlook.
• Excellent organizational and multitasking skills with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail and ability to maintain accuracy while working with large amounts of data.
• Exceptional interpersonal and communication skills both written and verbal.
• Action-oriented mindset with the ability to take initiative and make informed decisions.
• Ability to work effectively as part of a team collaborating with colleagues from various departments.
• Strong problem-solving skills and the ability to adapt to changing priorities and requirements

Additional Information

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: Benefits

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion please visit the Work :

No

Employment Type

Full-time