Sales Executive - Hotel Experience

Accor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Sales Executive to assist in driving the segmented sales effort. This role focuses on building long-term customer relationships, analyzing market data, and achieving hotel revenue targets. Ideal candidates will have proven experience in sales, excellent communication skills, and the ability to work collaboratively with various departments. The commitment to diversity and inclusion makes this an inviting workplace for all, offering opportunities for growth and development.

Qualifications

• Proven experience in a sales role, preferably in hospitality.
• Strong analytical skills to assess market information.
• Ability to build long-term relationships with clients.

Responsibilities

• Assist in leading the property's segmented sales effort.
• Work with Sales Manager on the Hotel sales plan.
• Execute exemplary customer service and drive customer loyalty.
• Attend customer events to develop key relationships.

Skills

Sales strategy implementation

Customer relationship management

Market analysis

Excellent communication skills

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

As a Sales Executive you are responsible to assist in leading the property's segmented sales effort. Support and conducts all day-to-day activities related to the sales function assisting building long-term, value-based customer relationships that enable achievement of Hotel Sales & revenue targets.

Responsibilities

• Work with Sales Manager and help implement the Hotel sales plan addressing revenue, guests’ needs and the market.
• Analyse market information by using sales systems and create relevant reports and information dashboards.
• Review sales and catering guest satisfaction results to identify areas of improvement.
• work closely with the Revenue Department to ensure accurate, timely and complete information.
• Assist the Senior Sales Manager in preparation of the annual Sales & Marketing plans, quarterly updates and the annual Budget.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/event.
• Develop and manage relationships with key stakeholders, both internal and external.
• Attend customer events, trade shows and sales missions to maintain, build or develop key relationships customers.
• Regularly research of local press and internet in order to identify new sales leads.
• Entertain clients at the hotel to build up strong business relations with them and to convert relation into more business materialization.
• Conduct formal Hotel show arounds for prospective new accounts.
• Prepare documents for RFP processes to secure new business in the Hotel.
• Track Guest feedback and assist operational departments to come up with innovative solutions to resolve any Guest issues.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.