Sales Executive – Events - Ajman Saray, a Luxury Collection Resort

Luxury Collection; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Ajman seeks a dedicated Guest Service Agent to maximize revenue through effective guest interactions and service. Responsibilities include resolving guest inquiries, processing reservations, and promoting guest loyalty through various service techniques. Candidates should have at least 2 years of relevant experience and a high school diploma. This role emphasizes teamwork and strong communication skills in a welcoming environment.

Qualifications

• At least 2 years of related work experience is required.
• No supervisory experience is needed.

Responsibilities

• Contact appropriate individuals or departments to resolve guest inquiries.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process requests for redeeming rewards points and manage reservations.

Skills

Customer service

Sales techniques

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentary gifts to guests for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of the brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.