Sales Coordinator

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking passionate Sales professionals dedicated to delivering exceptional customer service. Responsibilities include preparing sales offers, composing correspondence for executives, and maintaining follow-ups. Candidates should have a college diploma, strong English skills, and the ability to work under pressure. Join a fast-paced team and contribute to creating memorable experiences for guests.

Qualifications

• Good computer skills and perfect command of English is a must.
• Experience in hotel operations is an asset.

Responsibilities

• Prepare and type sales team’s offer letters and update the sales database.
• Compose letters and other communications for the Director of Sales.
• Maintain a follow-up system for all correspondences.
• Handle incoming calls and guest inquiries when the sales team is unavailable.
• Ensure sales month-end reports are submitted on time.

Skills

Customer service

Effective communication

Planning for business

Teamwork

Adaptability

Education

College diploma

Job description

Job Description

We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Prepare and type sales team’s offer letters, update the sales database system and ensure it is reviewed and properly checked before handing it for signature
• Compose letters, memos, faxes and other mail on behalf of the Director of Sales and other executives
• Maintain a prompt and accurate follow up and trace system for all correspondences
• Handle all incoming calls and guest’s inquiries in the absence of the sales team and channel to the concerned if the inquiry requires immediate action
• Ensure that the sales month end report is accomplished and submitted on time
• Ensure that all correspondence and offers related to the sales team goes out within maximum of 24 hours
• Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment
• Ensure that all equipment is in proper working order and cultivate care for all equipment used

Education, Qualifications & Experiences

You should ideally have a college diploma and relevant previous work experiences. Good computer skills and perfect command of English is a must and any other language skills besides will be an asset.

Knowledge & Competencies

The ideal candidate will be courteous, able to work with minimal supervision, be discreet and capable of dealing with high level of confidentiality. You are self motivated and with a positive attitude, the ability to think laterally and undertake initiatives, along with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player with a concern for quality, while possessing following additional competencies.

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results