Sales Consultant - Gianvito Rossi - Dubai Mall

Al Tayer Group; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Al Tayer Insignia is seeking a customer-focused sales associate for luxury retail. You will greet customers, assess their needs, and recommend products while driving sales and building long-term relationships.

In this role, you will manage cash at the POS, handle payments, and maintain immaculate store standards. You’ll stay informed on product knowledge, promotions, and fashion trends to deliver outstanding service.

Qualifications

• Strong customer service and communication skills to identify needs and promote products.
• Experience handling cash and processing payments at the point of sale.
• Comfort with product knowledge, fashion trends, and in-store promotions.

Responsibilities

• Welcome customers with warmth and provide excellent service.
• Identify needs, recommend products, upsell, and close sales.
• Handle cash/payments and issue receipts through the POS.
• Address customer complaints professionally and escalate when needed.
• Demonstrate product knowledge and promotions consistently.
• Maintain grooming, store displays, fitting rooms, and stock areas.

Skills

Customer service

Upselling

Cash handling

POS systems

Product knowledge

Communication

Stock management

Education

High school qualification

Job description

Job Description:

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

Responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Qualifications

Education/Certification and Continued Education

• High school qualification
• 3 to 4 years retail sales or customer service experience

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.