Sales Consultant

Travelex; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading foreign exchange company in Dubai is seeking an experienced customer service representative to deliver exceptional service while maximizing sales opportunities. Key responsibilities include achieving individual KPIs, ensuring compliance with policies, and maintaining store presentation standards. Ideal candidates will have retail or banking experience, strong customer service skills, and flexibility in working shifts. This role requires a focus on sales and customer relationship management.

Qualifications

• Retail or banking experience is preferred.
• Demonstrated computer systems experience.
• Ability to effectively manage relationships.

Responsibilities

• Deliver excellent customer service to maximize sales.
• Follow the sales process and achieve targets.
• Ensure compliance with company policies and procedures.

Skills

Customer service skills

Numerical ability

Retail experience

Cash handling experience

Computer systems experience

Ability to work independently

Attention to accuracy and detail

Flexibility to work different shifts

English language skills

Job description

Role Purpose

To Offer Exceptional customer service whilst maximising all sales opportunities.

Key Accountabilities

• Deliver excellent customer service
• Follow the sales process in order to maximize sales
• Understand features and benefits of all Travelex product lines
• Use every opportunity to upsell and cross-sell
• Recognise warning signs of questionable transactions and mitigate possible effects of the sale
• Adhere to promotional marketing offers
• Manage till stocks
• Achieve individual KPI’s/target
• Fully investigate over and shorts (differences) and report
• Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
• Ensure compliance to legal and corporate requirements
• Maintain high standards of housekeeping and presentation of stores
• Contribute to the success of the team
• Complete training within required timelines

Role- specific Experience and Skills

• Retail, cash handling and/or banking experience
• Good customer service skills
• Good numerical ability
• Good knowledge of product, services and procedures
• Demonstrated experience working with computer systems
• Ability to work independently as well as in a team environment
• Ability to handle routine activities with attention to accuracy and detail

Flexibility to work different shifts and locations as required

English language skills

General experience and personal qualities

• Self‑aware, open‑minded with a high degree of personal and professional integrity
• The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
• A strong record of performance delivery in their areas of expertise, through increased sales and/or performance against KPI’s
• The ability to analyze issues and solve problems
• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex