Sales Associate

Apparel Group; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent retail company in Fujairah City is seeking a customer-focused individual to represent their brand. This role involves maximizing sales through exceptional customer service, maintaining store presentation standards, and efficiently handling transactions. Ideal candidates exhibit strong customer engagement skills and are flexible to work extended hours during sales periods.

Responsibilities

• Represent the brand to maximize sales through exceptional customer service.
• Greet customers and assist in selecting the right product.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Handle the POS efficiently and process payments correctly.
• Maintain the store's visual presentation and follow operational guidelines.

Job description

Job Description

Position Objective

The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience. Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge.
• Must be presentable and well-groomed at all the times.
• Flexible to work for extended hours during the Sale period.
• Must possess up to date product knowledge and ensure minimal stock loss.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process.
• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till during the beginning / end of the shifts.
• Issue receipts / refunds / change to the customers correctly.
• Process the payments by cash / credit cards / vouchers / automatic debits.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Must be flexible to work for varied shifts and overtime as per the business requirement.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of the sales figures to the outside party.