Sales Associate

Rivoli Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury retail company in Dubai seeks a motivated sales associate to provide superior customer service, understand customer needs, and achieve sales targets. The ideal candidate has at least 2 years of sales experience in luxury retail, excellent communication skills in Chinese and English, and a customer-oriented approach. This role emphasizes building long-term customer relationships and performing effective upselling techniques. Candidates should be well-groomed and engaging, showcasing strong numeracy and IT skills.

Qualifications

• Fluent in Chinese and English, with excellent communication skills.
• Minimum 2 years of selling experience, preferably in luxury retail.
• Strong selling skills with a customer-oriented approach.

Responsibilities

• Provide superior customer service and understand customer needs.
• Advise customers on suitable product ranges.
• Achieve sales targets and implement advanced sales techniques.

Skills

Customer service

Sales techniques

Communication skills

Customer orientation

Education

Graduate or Diploma in business administration, sales or related courses

Job description

Job Description

• Displaying enthusiasm & providing superior customer service
• Understanding customer needs and queries about products, prices and services
• Advising customers on product ranges best suited to their needs
• Achieving the sales target and focus on increasing sales by using advanced sales techniques
• Focusing on up selling/ cross selling
• Maintaining customer relationships in order to build long term brand loyalty
• Handling new launches, promotion of products and visual merchandising
• Ensuring stock replenishment at all times
• Maintaining general cleanliness, hygiene standards and visual displays
• Implementing CRM at the store level and providing relevant feedback
• Coordinating with customer care center for after sales service
• Generating daily sales report
• Following all company procedures in ordering, cash handling and other common practices

Profile

• Specific requirements for Chinese speakers only
• Graduate or a Diploma in business administration, sales or related courses
• Selling experience of at least 2 years preferably in luxury retail
• Excellent communication (including spoken and written English)
• Strong selling skills & customer oriented
• Confident, friendly & engaging personality
• Well-mannered and polite
• Immaculately groomed & physically fit
• Good numerical ability and IT skills