Sales Assistant | Retail | Toys R Us, Deerfields

Al Futtaim Technologies LLC; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Al-Futtaim Retail in Abu Dhabi is seeking a proactive Sales Assistant to drive sales and deliver a welcoming customer experience. The role covers in-store operations, maintaining a clean environment, and engaging customers with product knowledge.

Qualifications include a High School degree and 1–2 years in retail, plus CAD software familiarity. A dynamic, energetic approach is valued in this busy store setting.

Qualifications

• High School Degree.
• 1-2 years of retail sales experience.
• Proficiency in using computer-aided design (CAD) packages such as AutoCAD, Sketchup, Illustrator, or Photoshop.

Responsibilities

• Create a positive first impression for customers with an energetic attitude and adherence to dress code.
• Greet customers immediately upon entering the store with a smile and sincere greeting.
• Provide customers with current, relevant product information.
• Thank all customers sincerely for shopping as they exit the store and invite them back.
• Generate sales through excellent customer service and operational efficiency.
• Provide quality service in fitting rooms, follow up with customers in a timely manner, and attempt to increase sales with add-ons.
• Offer gift cards at the cash wrap, maintain its cleanliness, and capture customer information in the database.
• Maintain store standards and cleanliness to create a sparkling clean and organized environment.
• Perform housekeeping duties and uphold visual presentation standards.

Job description

Job Requisition ID: 181332

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Sales Assistant is a critical member of the retail team responsible for driving sales and delivering a positive customer experience. The role includes handling various operational duties as assigned by store management, ensuring store cleanliness and organization, and engaging customers with enthusiasm and knowledge about products. Success is measured by the ability to maintain a welcoming shopping environment and providing efficient service to all customers.

What You Will Do:

Customer Interaction

• Create a positive first impression for customers with an energetic attitude and adherence to dress code.
• Greet customers immediately upon entering the store with a smile and sincere greeting.
• Provide customers with current, relevant product information.
• Thank all customers sincerely for shopping as they exit the store and invite them back.

Sales and Cash Management

• Generate sales through excellent customer service and operational efficiency.
• Provide quality service in fitting rooms, follow up with customers in a timely manner, and attempt to increase sales with add-ons.
• Offer gift cards at the cash wrap, maintain its cleanliness, and capture customer information in the database.

Store Maintenance

• Maintain store standards and cleanliness to create a sparkling clean and organized environment.
• Perform housekeeping duties and uphold visual presentation standards.

Required Skills To Be Successful:

• Excellent customer service and interpersonal communication skills.
• Ability to stand for extended periods and perform duties requiring physical stamina.
• Proficiency with sales management software and customer database systems.
• Enthusiastic and energetic attitude leading to positive customer interactions.

What Qualifies You For The Role:

• High School Degree.
• 1-2 years of retail sales experience.
• Proficiency in using computer-aided design (CAD) packages such as AutoCAD, Sketchup, Illustrator, or Photoshop.
• Good verbal communication skills; capability of performing some heavy lifting and standing for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region's leading retail operators, we partner with some of the world's most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don't just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you're equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.