Sales Assistant

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Al-Futtaim Retail is seeking a Sales Assistant to create a welcoming store atmosphere, engage customers with product knowledge, and maintain high standards of cleanliness and organization. You will greet customers, assist with fittings, and ensure smooth cash wrap operations in a fast-paced retail setting.

The role emphasizes verbal communication, teamwork, and a proactive approach to upselling while delivering a positive customer experience that encourages repeat visits.

Qualifications

• Excellent verbal communication skills.
• Strong customer service orientation.
• Ability to work in a team environment.
• Capability to handle cash transactions accurately.

Responsibilities

• Create a clean and organized store environment by maintaining store standards and cleanliness.
• Deliver a positive first impression to customers through energetic attitude and proper dress code adherence.
• Greet customers immediately with a smile and a friendly greeting upon entering the store.
• Provide customers with current and relevant information about products.
• Offer quality service in fitting rooms; follow up with customers timely, maintain cash wrap cleanliness, and aim to upsell.
• Deliver efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information in the database.
• Thank customers sincerely for their purchase and invite them back as they exit the store.

Skills

Verbal communication

Customer service

Teamwork

Cash handling

Education

High School Diploma

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Job Requisition ID:180911

Overview Of The Role

• The Sales Assistant plays a critical role in driving sales growth while ensuring an exemplary customer experience. They are responsible for creating an inviting and organized shopping environment, projecting a warm and welcoming demeanor, and serving customers with up-to-date product information. This role demands strong communication abilities and a keen attention to visual standards, contributing significantly to customer satisfaction and store success.

What You Will Do

General

• Create a clean and organized store environment by maintaining store standards and cleanliness.
• Deliver a positive first impression to customers through energetic attitude and proper dress code adherence.
• Greet customers immediately with a smile and a friendly greeting upon entering the store.
• Provide customers with current and relevant information about products.
• Offer quality service in fitting rooms; follow up with customers timely, maintain cash wrap cleanliness, and aim to upsell.
• Deliver efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information in the database.
• Thank customers sincerely for their purchase and invite them back as they exit the store.

Required Skills To Be Successful

• Excellent verbal communication skills.
• Strong customer service orientation.
• Ability to work in a team environment.
• Capability to handle cash transactions accurately.

What Qualifies You For The Role

• High School Degree.
• 1-2 years of retail sales experience.
• Good verbal communication skills.
• Knowledge of basic customer service practices.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…