Sales and Service Advisor

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Dubai is looking for a Sales and Service Advisor to facilitate home finance applications. The role includes sourcing opportunities, meeting sales targets, and providing exceptional customer service throughout the entire onboarding journey. Candidates should possess strong sales experience, real estate market knowledge, and excellent communication skills. This position requires the ability to meet monthly targets while ensuring customer satisfaction and compliance with banking standards.

Qualifications

• Sales and customer service experience is essential.
• Knowledge of the real estate market is required.
• Home finance banking experience preferred.

Responsibilities

• Source and facilitate home finance applications.
• Ensure monthly targets are met.
• Resolve customer queries within agreed TAT.

Skills

Sales & Customer Service Experience

Real Estate Market Knowledge

Home Finance Banking experience

Good Problem-solving skills

Excellent Communication skills

Job description

Description

Role : Sales and Service Advisor
Location : Dubai
Role Purpose:

• To source & facilitate home finance applications for the entire onboarding journey of the customer
• To ensure that individual targets are met month on month
• To identify business development opportunities to increase sales
• Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
• To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
• Responsible to close customer complaints and ensure the customer is satisfied with the service provided
• Ensure TAT is adhered to where possible exceed customer expectations
• To ensure the daily submissions are complete in both documentation and credit requirements
• Ensure adherence and compliance of all banks prescribed processes standard operating procedures and central bank local requirements
• To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
• To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell or incorrect information given to clients.

Key Accountabilities of the role

• To ensure monthly disbursement targets are met.
• To ensure complete and correct applicants are submitted for a smooth and successful process.
• To ensure new avenues are opened such as to source new business and meet monthly targets
• Ensure Customer queries are resolved within agreed TAT
• Positive Customer feedback

Specialist Skills / Technical Knowledge Required for this role

• Sales & Customer Service Experience
• Real Estate Market Knowledge and working experience
• Home Finance Banking experience preferred
• Good Problem-solving skills
• Excellent Communication skills

Required Experience: Unclear Seniority