Sales Account Coordinator

dsm-firmenich; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global fragrance and beauty company in Dubai seeks a Sales Account Coordinator to support the sales team through the Project-to-Order process, managing accounts and fostering client relationships. The ideal candidate has a Bachelor's degree, 3 years of experience in a similar role, and is proficient in SAP and Excel. This position offers opportunities for growth and a customer-first approach, making contributions to exciting projects in the beauty industry.

Benefits

Opportunities for growth and advancement

Flexible work environment

Recognition of efforts and accomplishments

Empowerment to make meaningful contributions

Qualifications

• 3 years of experience in a similar position, preferably in a commercial assistant role.
• In-depth knowledge of sales processes and rules.
• Fluent in English; Arabic or French is a plus.

Responsibilities

• Support sales executives in managing accounts.
• Oversee project administration and account management activities.
• Handle customer projects end-to-end.
• Manage all commercial data and documentation.

Skills

SAP proficiency

Excel

PowerPoint

Client relationship management

Analytical skills

Education

Bachelor degree or equivalent

Job description

Job title: Sales Account Coordinator

Location: Dubai, UAE

As a Sales Account Coordinator in the Fine Fragrance Experience team within our Perfumery & Beauty Business Unit, you will play a key role in supporting the Sales team throughout the Project-to-Order process. You will assist account managers in achieving objectives aligned with defined strategies, manage customer projects while fostering strong relationships, and ensure all commercial data is consistently updated. Additionally, you will handle sample orders and monitor processes using SAP and Excel to guarantee smooth operations and exceptional customer service.

Key responsibilities

• Support sales executives in managing accounts, both externally with clients and internally across teams.
• Oversee project administration and account management activities, including customer data, product life cycle, and routine client inquiries.
• Handle customer projects end-to-end: enter and track in the project management tool, coordinate cross‑functional activities, and manage sampling for clients and consumer tests.
• Create and maintain product information, including new introductions, discontinuations, and related updates.
• Manage all commercial data and documentation, such as MDM requests, CMIRs, pricing and conditions, M&L notices, product portfolio, and submissions; ensure proper filing of contracts and agreements.
• Prepare and organize client meetings and submissions, respond to day‑to‑day client requests, and collaborate with Customer Care to ensure client satisfaction.

We bring

• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Customer‑first approach, working with world‑renowned brands to turn ideas into impactful solutions.
• Responsibility and accountability in living company values and driving sustainable solutions.
• A flexible work environment that empowers people to take accountability for their work and own the outcome

You bring

• Bachelor degree or equivalent
• 3 years´ of experience in similar position, preferably experience in a commercial assistant role
• In depth knowledge and usage of sales working processes and rules (strong SAP and IT skills, Excel, PowerPoint)
• Good understanding of the business and analytical approach to support the sales mission
• Ability to develop and maintain good working relationships with clients (mainly back office)
• Fluent in English, Arabic and/or French is a plus

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply on‑line by uploading your resume in English via our career portal.

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.