Safari Operations Executive

OceanAir; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading safari tour operator in Dubai is seeking a Safari Operations Coordinator to oversee logistics, provide exceptional customer service, and assist in itinerary planning for safari tours. The ideal candidate will have a bachelor's degree, 2-4 years of experience in safari operations, and strong organizational and communication skills. This role is essential for ensuring smooth tour execution and guest satisfaction.

Qualifications

• 2-4 years of experience in safari operations, tour coordination, or a similar role.
• Valid UAE driving license is an advantage.
• Experience with international guests or high-end safari operations preferred.

Responsibilities

• Oversee logistics of safari tours ensuring timely execution.
• Provide exceptional customer service via addressing guest inquiries.
• Assist in designing and planning safari itineraries.

Skills

Strong organizational skills

Excellent communication skills

Attention to detail

Problem-solving skills

Proficiency in Microsoft Office Suite

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration

Tools

CRM software

Job description

Job Duties and Responsibilities:

• Oversee the logistics of safari tours, ensuring timely and efficient execution of all activities, including transport, accommodations, and guided tours.
• Provide exceptional customer service by addressing guest inquiries, concerns, and special requests before, during, and after the safari.
• Assist in designing and planning safari itineraries, ensuring all aspects of the tour, from travel schedules to meal arrangements, are well-organized and meet guest expectations.
• Manage relationships with third-party vendors, including transport providers, hotels, lodges, and local guides, to ensure the highest standards of service.
• Coordinate with field staff, including safari guides, drivers, and other support personnel, ensuring they are well-prepared and fully briefed on guest needs and expectations.
• Handle safari bookings, confirmations, and payments. Ensure all necessary documentation, including permits and travel details, are provided to guests in advance.
• Handle any operational issues that arise during the safari, such as delays or guest concerns, ensuring timely resolution and maintaining customer satisfaction.

Job Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field (Preferred)
• 2-4 years of experience in safari operations, tour coordination, or a similar role in the travel and tourism industry (Required)
• Valid UAE driving license is an advance.
• Previous experience working with international guests or managing high-end safari operations (Preferred)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Attention to detail and a customer-focused approach
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with booking systems or CRM software
• Knowledge of travel and tourism industry standards and regulations
• Familiarity with the specific safari destinations