Russian-Speaking Guest Communications Specialist

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in the UAE is seeking a Telecommunications Agent to manage guest interactions via phone while ensuring high-quality service. The role requires strong communication abilities and customer service training, alongside familiarity with hotel management software. Candidates should possess a high school diploma, with further education in hospitality as a plus. The position offers a competitive salary along with health benefits, training opportunities, and a commitment to work-life balance.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement opportunities

Health and wellness benefits

Employee recognition programs

Work-life balance policies

Uniforms and dress code provision

Transportation services

Employee wellness programs

Qualifications

• High school diploma or equivalent is the minimum educational requirement.
• Knowledge of proper telephone etiquette is essential for managing calls.
• Proficiency in hotel management software is often required.

Responsibilities

• Receive guest calls in a professional and friendly manner.
• Handle queries with courtesy and exceed guest expectations.
• Ensure proper operation of the switchboard for efficient call management.

Skills

Strong communication skills

Customer Service Training

Problem-solving skills

Multilingual skills

Telephone etiquette

Education

High School Diploma or Equivalent

Post-Secondary Education in hospitality management or related field

Tools

Hotel management software

Job description

A leading hotel chain in the UAE is seeking a Telecommunications Agent to manage guest interactions via phone while ensuring high-quality service. The role requires strong communication abilities and customer service training, alongside familiarity with hotel management software. Candidates should possess a high school diploma, with further education in hospitality as a plus. The position offers a competitive salary along with health benefits, training opportunities, and a commitment to work-life balance.