Russian Speaker Lobby Hostess

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking an experienced professional to manage VIP guest relations, ensuring excellent service and efficient check-in/out processes. Responsibilities include room allocation, resolving guest complaints, and maintaining high standards of guest service. Applicants should have a degree in Hotel Management and preferably one year of experience in a luxury hotel environment. The position offers a competitive salary, training opportunities, and career advancement within the hotel group.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement

Comprehensive health insurance

Employee recognition programs

Work-life balance initiatives

Uniform provision

Participation in social events

Transportation services

Employee wellness programs

Qualifications

• University Degree in Hotel Management.
• Fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.

Responsibilities

• Prepare for daily VIP arrivals with room allocation and amenities.
• Escort VIP guests to their rooms and process check-in/out efficiently.
• Resolve guest complaints and ensure high-quality service at all times.

Education

University Degree in Hotel Management

Minimum of 1 year experience in a similar role in a 5 star hotel

Job description

Responsibilities

• 1.1.1 Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
• 1.1.2 Keep Misenplace ready for VIP arrival room keys welcome drink)
• 1.1.3 Register and process check in/out for all VIPs guests efficiently and professionally.
• 1.1.4 Escort VIP gussets to their rooms.
• 1.1.5 Update guest information into the computer after a complete check in.
• 1.1.6 Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• 1.1.7 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
• 1.1.8 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• 1.1.9 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
• 1.1.10 Handle issuance of guest room key cards and ensure effective control for guest security.
• 1.1.11 Ensure that all messages mails and packages are delivered to the guest room.
• 1.1.12 Assist at the Information counter Foreign Exchange and Business centre as and when assigned.
• 1.1.13 Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• 1.1.14 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
• 1.1.15 Follow up with Bell desk regards shuttle Bus.
• 1.1.16 Daily courteous calls to VIP rooms so too with other guests.
• 1.1.17 Report any unusual occurrences or requested to manager.
• 1.1.18 Be aware of the hotel accident Prevention Policies.
• 1.1.19 Ensure the cleanliness and neatness of front office area.
• 1.1.20 Review log book verify outstanding and follow up pending. Identify if any special assignment for the day
• 1.1.21 Check Hotel situation occupancy functions groups VIPs.
• 1.1.22 Reannounce VIP rooms to Housekeeping and F&B departments.
• 1.1.23 Check if all departure details for the day have been taken as well as for the next day.
• 1.1.24 To arrange for bouquets cake and cards in case of guests anniversary and birthdays.
• 1.1.25 Check VIP rooms after amenities are placed.
• 1.1.26 Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.
• 1.1.27 File daily Guest Relations report and documents systematically.
• 1.1.28 At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
• 1.1.29 Coordination and information with the Front Office Housekeeping F&B and especially with the General Manager regarding MIPs and VIPs.
• 1.1.30 Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
• 1.1.31 To effectively handle all guest complaints concerning the Front Office in coordination with the Assistant Guest Relations Manager taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments informs General Manager where necessary.

Qualifications

UniversityDegree in Hotel Management fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• WorkLife Balance: Policies and practices that promote a healthy worklife balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events teambuilding activities and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Fulltime