Royal Service Agent & Guest Experience Specialist

21c Museum Hotels; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort is hiring a Telephone Operator to provide friendly service and manage phone communications effectively. Candidates must have prior experience as a Telephone Operator along with excellent guest service skills and the ability to work under pressure. Familiarity with Microsoft applications and Opera Property Management System is preferred. This role plays a vital part in ensuring guest satisfaction through clear communication and prompt assistance.

Qualifications

• Previous experience as a Telephone Operator.
• Outstanding guest services skills and sophisticated verbal communication.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Offer professional and friendly service.
• Process calls and emails efficiently.
• Act as dispatcher for security and guest services.
• Maintain and monitor the Royal Service software system.

Skills

Guest services skills

Verbal communication skills

Problem solving abilities

Organizational skills

Ability to work under pressure

Teamwork

Fluency in English

Tools

Microsoft Windows applications

Opera Property Management System

Job description

A luxury beach resort is hiring a Telephone Operator to provide friendly service and manage phone communications effectively. Candidates must have prior experience as a Telephone Operator along with excellent guest service skills and the ability to work under pressure. Familiarity with Microsoft applications and Opera Property Management System is preferred. This role plays a vital part in ensuring guest satisfaction through clear communication and prompt assistance.