Royal Service Agent

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Ras al-Khaimah seeks a dedicated Front Office staff to provide exceptional service to guests. The role involves managing guest requests, handling communications, coordinating with various departments, and adapting to various tasks within the Front Office environment. Candidates must possess strong communication skills and be able to manage guest feedback effectively. This full-time position does not include remote work.

Qualifications

• Strong communication skills for handling guest requests.
• Ability to manage guest complaints and feedback effectively.
• Flexibility to adapt to different roles within the Front Office.

Responsibilities

• Attend and handle all guest requests per hotel standards.
• Answer and manage calls/messages while adhering to etiquette.
• Ensure guests enjoy their stay through personalized service.
• Respect guest privacy and confidentiality.
• Coordinate with departments to meet operational needs.

Job description

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
• To answer and handle calls and messages properly using the telephone etiquettes and Sofitel standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks front office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To carry out special projects according to given assignments.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
• To carry out any other reasonable duties as assigned by the Front Office Manager.

Remote Work :

No

Employment Type :

Full-time