Rooms Division Manager

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Dubai is seeking a Rooms Division Manager to ensure smooth, personalized, and memorable guest experiences. This hands-on role involves overseeing Front Office and Housekeeping operations, driving service excellence, and team engagement from pre-opening through daily operations. Ideal candidates should possess strong leadership skills, be operationally driven, and ensure high standards of guest satisfaction. This position offers career growth within a dynamic environment.

Benefits

Accor training programs

Performance-based incentives

Dynamic international environment

Qualifications

• Proven ability to lead and coordinate Front Office and Housekeeping teams.
• Strong leadership skills with a focus on training and development.
• Fluency in English; additional languages are a plus.

Responsibilities

• Supervise and coordinate Front Office and Housekeeping teams.
• Oversee guest journey from arrival to departure.
• Conduct regular inspections, ensuring hygiene and quality standards.
• Create a warm and professional atmosphere reflecting Novotel Brand Service Culture.

Skills

Interpersonal skills

Problem solving

Teamwork

Communication

Guest satisfaction management

Operational efficiency

Job description

Company Description

Join us at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues.

Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

Rooms Division Manager – Novotel Bur Dubai

Be an heartist of Novotel Bur Dubai and Accor, ensuring that every stay is smooth, personalized, and memorable. As Rooms Division Manager, you will lead and coordinate Front Office, and Housekeeping operations, driving service excellence, guest satisfaction, and team engagement from the pre‑opening stage through the hotel’s successful launch and daily operations.

This is a hands‑on leadership role, ideal for an operations‑driven professional who thrives on teamwork, precision, and creating experiences that make guests feel truly welcome.

What is in it for you

• Opportunity to shape the Rooms Division culture and standards from the ground up
• Accor training programs, Heartist development journey, and career growth within the global Accor network
• Competitive compensation package and performance‑based incentives
• Work in a dynamic, international environment that values authenticity, creativity, and collaboration
• Contribute to a project that embodies sustainable and responsible hospitality

You will be responsible for:

Leading Daily Operations

• Supervise and coordinate Front Office and Housekeeping team, ensuring brand‑standard service and operational efficiency
• Oversee guest journey from arrival to departure, ensuring smooth communication across departments
• Conduct regular room and public area inspections, maintaining hygiene and quality standards
• Monitor occupancy, room status, and readiness, ensuring seamless collaboration with the Revenue and Maintenance teams

Building and Developing Your Team

• Lead and coach supervisors (Front Office and Housekeeping) and their teams
• Ensure consistent communication through daily briefings and shift handovers
• Deliver hands‑on training and feedback to foster guest‑oriented culture and teamwork
• Promote cross‑training and flexibility among departments

Driving Service & Guest Experience

• Create a warm, personalized, and professional atmosphere that reflects the Novotel Brand Service Culture
• Manage guest feedback and implement service recovery procedures
• Drive guest satisfaction scores across rooms, cleanliness, and spa experiences
• Implement brand standards and ensure audit readiness

Additional Information

• Strong interpersonal and problem solving abilities
• Fluency in English , additional languages are a plus