Rooms Division Leader – Global Hospitality & Heartist Culture

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Dubai is seeking a Rooms Division Manager to ensure smooth, personalized, and memorable guest experiences. This hands-on role involves overseeing Front Office and Housekeeping operations, driving service excellence, and team engagement from pre-opening through daily operations. Ideal candidates should possess strong leadership skills, be operationally driven, and ensure high standards of guest satisfaction. This position offers career growth within a dynamic environment.

Benefits

Accor training programs

Performance-based incentives

Dynamic international environment

Qualifications

• Proven ability to lead and coordinate Front Office and Housekeeping teams.
• Strong leadership skills with a focus on training and development.
• Fluency in English; additional languages are a plus.

Responsibilities

• Supervise and coordinate Front Office and Housekeeping teams.
• Oversee guest journey from arrival to departure.
• Conduct regular inspections, ensuring hygiene and quality standards.
• Create a warm and professional atmosphere reflecting Novotel Brand Service Culture.

Skills

Interpersonal skills

Problem solving

Teamwork

Communication

Guest satisfaction management

Operational efficiency

Job description

A global hospitality leader in Dubai is seeking a Rooms Division Manager to ensure smooth, personalized, and memorable guest experiences. This hands-on role involves overseeing Front Office and Housekeeping operations, driving service excellence, and team engagement from pre-opening through daily operations. Ideal candidates should possess strong leadership skills, be operationally driven, and ensure high standards of guest satisfaction. This position offers career growth within a dynamic environment.