Rooms Controller

EDITION; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated and professional individual to join their team. The role involves coordinating guest check-ins, managing room allocations, and ensuring high standards of customer service are maintained. Ideal candidates will possess a high school diploma and have less than one-year related experience. The hotel values positive relationships, teamwork, and a commitment to providing excellent service to all guests.

Benefits

Employee discounts

Career advancement opportunities

Qualifications

• Less than 1-year related work experience required.
• No supervisory experience needed.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Organize and coordinate check-in procedures for arriving groups.
• Welcome and acknowledge all guests according to company standards.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Assign room according to guest request and preferences whenever possible.

Pre-register designated guests and prepare key packets.

Organize and coordinate check-in/pre-registration procedures for arriving groups.

Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.

Confirm reservations and cancellations.

Review out-of-order rooms daily.

Ensure rates match market codes and document exceptions.

Verify and adjust billing for guests.

File guest paperwork or documentation.

Set up / process all guest check-ins / check-outs.

Activate room keys.

Secure valid payment.

Identify any over-commitments.

Perform duplicate reservation checks; block rooms.

Run daily reports.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Coordinate tasks and work with other departments.

Serve as a departmental role model.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance standards.

Stand, sit, or walk for an extended period of time.

Enter and locate information using computers and/or POS systems.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Equal Employment Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.