Room Attendant - Mövenpick Hotel JBR

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a committed team member to provide excellent guest service in a 5-star hotel environment. The role requires operational excellence, adherence to safety protocols, and a professional demeanor. Ideal candidates have at least 1-2 years of experience, are flexible with shifts, and can maintain high performance standards. Join a culture of diversity and inclusion.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
• Flexibility to take on various shifts.
• Ability to work with no supervision while meeting high-performance standards.

Responsibilities

• Acknowledge and welcome all guests with professional language.
• Respond promptly to guests' service needs and maintain cleanliness.
• Ensure adherence to quality expectations and maintain a professional demeanor.

Skills

Guest service

Communication skills

Operational excellence

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Communication - Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.
• Operations - Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
• Overall Demeanor – Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Support team to reach common goals.
• Quality Focus - Ensure adherence to quality expectations and standards. (LQA)
• Occupational Health & Safety - Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
• Flexibility to take on various shifts.
• Ability to work with no supervision while meeting high-performance standards.

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.