Role in Front Office - Recruitment Day at Emaar Hospitality

Emaar Hospitality Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hospitality group in Dubai is seeking a Guest Services team member to ensure exceptional guest experiences from check-in to check-out. The ideal candidate will have at least 2 years of experience in a 5-star hotel, be detail-oriented, and possess excellent communication skills. This role requires a genuine service personality and the ability to deliver seamless guest services, all while working in a fast-paced and dynamic environment.

Qualifications

• Minimum 2 years of experience in front office in a 5-star hospitality industry.
• Genuine service personality with high emotional intelligence.
• Ability to handle check-in and check-out efficiently.

Responsibilities

• Ensure exceptional guest experiences from check-in to check-out.
• Coach and train on-the-job to elevate service standards.
• Analyze operations and assign resources accordingly.

Skills

Excellent communication skills

Detail-oriented

Customer service

Team player

Education

High school diploma

College degree in Hotel Management or related field

Job description

Emaar Hospitality – We’re Hiring!

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

ABOUT THE FUNCTION

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

The ideal candidate is a detail-oriented team player who will be the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. They should possess excellent communication skills, a professional demeanor, and a passion for delivering exceptional guest service.

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality, with high EQ.
• Handle check-in and check-out efficiently, ensuring a smooth guest experience.
• Minimum 2 years of experience in front office in a 5-star hospitality industry.
• Minimum of a high school diploma is required / College degree in Hotel Management, or a related field is preferred.
• Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
• Coaching and training on-the-job.
• Providing constructive feedback (on- and off-the-job).
• Analyzing operations and assigning resources accordingly.
• Conducting huddles during shifts to ensure seamless communication.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

If you have a passion for hospitality and enjoy creating memorable guest experiences, we would love to hear from you!

Apply now!