Road Safety & Incident Management Specialist

Star Services; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Transportation allowance provided

Company policy-based benefits

Job summary

Star Services in Abu Dhabi is seeking a Road Safety & Incident Management Specialist to manage on-site road safety incident response for autonomous delivery vehicle operations, coordinating with police, insurers and repair workshops.

The role requires a valid UAE driving licence and field-based travel across Abu Dhabi, strong analytical skills for preliminary accident investigation, and clear reporting. English is required, Arabic a plus, and MS Office proficiency is expected.

Qualifications

• Diploma or equivalent preferred (relevant experience may substitute) ideally in road safety traffic management automotive engineering or logistics.
• Experience in road safety accident handling fleet management or motor insurance claims preferred.
• Good knowledge of UAE traffic regulations and insurance claims processes; experience coordinating with UAE police/authorities/insurers/workshops is a plus.
• Background in autonomous/electric vehicles or fleet operations is a plus.

Responsibilities

• Road Safety Management: Conduct regular road safety inspections of operating areas and routes; identify risks related to road conditions traffic and operations.
• Incident Response & On-site Handling: Respond promptly to accidents, coordinate with police transport authorities roadside assistance towing and repair workshops.
• Accident Analysis & Reporting: Conduct preliminary analysis using site conditions regulations footage and system data to identify contributing factors; prepare investigation reports.
• Insurance Claims Management: Own and improve the accident-reporting and claims process; notify insurers within required timeframes and coordinate through closure.

Skills

Road safety knowledge

Accident handling

Incident analysis

Communication skills

Documentation/report-writing

MS Office

Field-based work

Education

Diploma or equivalent

Job description

Job Title: Road Safety & Incident Management Specialist

Department: Operations

Location: Abu Dhabi UAE

Work Arrangement: On-site and field-based

Valid UAE driving licence with a good driving/safety record; own reliable vehicle for travel to incident sites across Abu Dhabi.

Reporting To: Operations Manager

Job Summary

The Road Safety & Incident Management Specialist manages road safety traffic incident response on-site handling preliminary accident analysis evidence collection and motor insurance claim follow-up for autonomous delivery vehicle operations coordinating with police transport authorities insurers and repair workshops to ensure incidents are resolved promptly and cases properly closed.

Key Responsibilities

1. Road Safety Management
   • Conduct regular road safety inspections of operating areas and routes; identify risks related to road conditions traffic and operations.
   • Ensure vehicles carry required safety equipment; support development of safety and incident-response procedures.
   • Provide guidance/training to operations staff on traffic regulations and accident handling; recommend preventive measures based on incident trends.
2. Incident Response & On-site Handling
   • Respond promptly to accidents collisions and safety incidents; secure the scene and protect people vehicles and other road users.
   • Coordinate with police transport authorities roadside assistance towing and repair workshops.
   • Collect photos videos vehicle/third-party/witness details and police reference numbers; keep management updated.
   • Coordinate vehicle recovery repair and return to operation.
3. Accident Analysis & Reporting
   • Conduct preliminary analysis using site conditions regulations footage and system data to identify contributing factors.
   • Prepare accurate objective investigation reports; recommend and follow up on corrective actions.
   • Maintain accident evidence and records; never admit liability or commit to compensation without company authorisation.
4. Insurance Claims Management
   • Own and continuously improve the accident-reporting and claims process; notify insurers within required timeframes.
   • Submit required documentation (police reports photos quotations etc.) and coordinate with insurers workshops finance and legal through to case closure.
   • Maintain claim records provide status updates and elevate delayed/disputed claims as needed.

Qualifications & Experience

Diploma or equivalent preferred (relevant experience may substitute) ideally in road safety traffic management automotive engineering or logistics.

Experience in road safety accident handling fleet management or motor insurance claims preferred.

Good knowledge of UAE traffic regulations and insurance claims processes; experience coordinating with UAE police/authorities/insurers/workshops is a plus.

Background in autonomous/electric vehicles or fleet operations is a plus.

Essential Requirements

Valid UAE driving licence with a good driving/safety record; own reliable vehicle for travel to incident sites across Abu Dhabi.

Strong accident analysis emergency judgement communication and documentation/report-writing skills.

Good working English; Arabic is a plus.

Proficient in MS Office and relevant incident/insurance/operations systems.

Able to work field-based duties and respond to urgent incidents per approved duty/on-call schedule.

High integrity safety awareness and confidentiality.

Compensation and Benefits

Transportation allowance provided; other benefits per company policy.