Rituals Beauty Advisor

Rituals (B Corp™); Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Rituals Advisor position in our Dubai store involves engaging directly with customers, understanding their needs and advising on perfect product matches to create memorable experiences.

Work closely with the Store Manager and team to achieve personal goals and store KPIs while following safety and merchandising standards.

Qualifications

• Adaptable with flexible attitude to changing demands.
• Strong communication skills across different audiences.
• Motivated to achieve results, even under pressure.
• Proactive and enthusiastic about new opportunities and challenges.
• Enjoys teamwork and meeting shared goals.

Responsibilities

• Achieve individual goals to meet shop KPIs.
• Follow store safety procedures.
• Keep the shop and stockroom clean and organized.
• Be a flexible team player, open to change.
• Collaborate with others to meet shared goals.
• Follow Rituals styling guidelines.
• Advise and demonstrate products to customers according to our Feel-Good Experience.
• Know our products and services well.
• Complete online training on new Rituals initiatives and commercial focus.

Skills

Adaptable

Good communicator

Result driven

Action oriented

Collaborative

Job description

As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.

Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.

By working closely with your Store Manager and Assistant Store Manager, you will reach your personal goals and the goals for the store. You will interact with customers every day and ensure to provide a “best in class” customer experience. You will follow store operational and safety procedures as well as keep the store clean and tidy according to company visual merchandising standards.

Purpose:

Provide a meaningful shopping experience by understanding and advising customers about our products and brand philosophy.

Business Impact:

Maximize customer experience and meet shop targets by executing the Rituals Feel Good Experience and daily store operations.

Interaction:

• Report to the Assistant / Shop Manager
• Be part of the shop team

Creativity:

Communicate effectively with customers and identify opportunities to improve own performance.

Result Areas:

Your Store

• Achieve individual goals to meet shop KPIs.
• Follow store safety procedures.
• Keep the shop and stockroom clean and organized.

Your Team

• Be a flexible team player, open to change.
• Collaborate with others to meet shared goals.

Your Rituals

• Follow Rituals styling guidelines.
• Advise and demonstrate products to customers according to our Feel-Good Experience.
• Know our products and services well.
• Complete (online) training on new Rituals initiatives and commercial focus.

Job qualifications:

• Adaptable: flexible attitude to shifting demands
• Good communicator: use various communication methods for different audiences
• Result driven: motivated to achieve results, also under tough circumstances
• Action oriented: enthusiastic about new opportunities and challenges
• Collaborative: enjoy working with others to meet goals

Experience:

At least 2 years of relevant experience in retail or beauty industry

“We’re not here to sell you beauty; we are here to make you feel good.”