Rider Performance and Experience - Associate

Deliveroo; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading food delivery company is seeking an Associate for Rider Performance and Experience in Dubai. The role involves developing rider performance and fraud policies, managing key metrics, and collaborating on enhancing processes in the UAE, Kuwait, and Qatar. The ideal candidate should have 3+ years of experience and strong analytical skills, with proficiency in English and familiarity with data reporting tools.

Benefits

Competitive benefits

Focus on diversity and inclusion

Opportunities for growth

Qualifications

• 3+ years of relevant professional experience within the industry.
• Exemplary written and verbal communication skills.
• Ability to handle large datasets.

Responsibilities

• Aid in developing and managing rider performance and fraud policies.
• Support structured reporting on key rider metrics.
• Collaborate with local teams to optimize rider performance.

Skills

Proficiency in English

Analytical skills

Problem solving skills

Project collaboration

Data visualization

Presentation skills

Tools

G-Suites

Excel

Reporting tools (e.g., Looker)

Job description

The Team

Rider Performance and Experience - Associate role is part of the Rider Performance & Experience organization, with a regional scope covering the UAE, Kuwait, and Qatar. This team is dedicated to optimizing delivery rider performance, ensuring the highest standards of service delivery across these markets, and striving to offer a market-leading rider proposition.

The Role

The purpose of this role is to support in the developing and managing of rider performance and fraud policies across the UAE, Kuwait, and Qatar, ensuring operational effectiveness and integrity. Responsibilities include structured reporting, ownership of key rider metrics, and collaborating in special projects designed to improve business-as-usual processes or enhance the understanding of key rider performance-related metrics.

What you’ll be doing:

• Aid in developing and managing our rider performance and fraud policies across the Middle East region.
• Support in structured reporting on key rider metrics and policies to senior stakeholders.
• Assist in region-wide improvements to BAU processes and data-deep dives
• Collaborate with local teams to optimize rider performance, fine-tune rider management policies and aid maintaining a strong rider proposition across Kuwait, Qatar, and the UAE.

Requirements

• At least 3+ years of relevant professional experience within the industry or field.
• Proficiency in English (must-have) and Arabic/ Urdu/ Hindi (good-to-have, but not essential).
• Exemplary written and verbal communication skills.
• Proven track record in project-collaboration with minimum stakeholder management.
• Ability to handle large datasets through G-Suites, Excel and/or reporting tools such as Looker.
• Strong analytical and problem solving skills
• Be able to visualize data and have basic presentation skills.
• Shows strong traits in being responsible for metrics-reporting and being a team-player.
• Be committed to goals and driven towards punctual deliverables.

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritize their welfare. We offer many competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.