Revenue Cycle Coordinator: Claims & Payer Ops

King’s College Hospital London, Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

King’s College Hospital London, Dubai is seeking a Pre-Authorization and Claims Operations professional to manage insurance approvals, ensure timely turnaround for outpatient and inpatient cases, and coordinate with clinics across Dubai Hills, Jumeirah, and Marina.

You will maintain tracking tools, prepare cost estimates for insurance and cash patients, train staff, and liaise with payers to drive accurate and prompt billing and network participation.

Responsibilities

• Facilitate securing service approvals from patients’ insurance companies.
• Ensure approvals meet the agreed turnaround time (outpatient within 24 hours; inpatient within 24–48 hours)
• Send all approval requests on the same day
• Escalate cases that exceed the agreed turnaround time to the Pre-Authorization Supervisor
• Review and release all approvals (e-mail or RHES) to the respective clinic
• Prepare cost estimates for insurance and cash patients
• Maintain an up-to-date Approval Request Tracker and save it in the shared folder
• Maintain an updated Insurance Master, share it with internal stakeholders, and save it in the shared folder.
• Assist the Pre-Authorization Team Lead in delivering training on insurance policies and procedures to internal stakeholders
• Coordinate with internal departments to ensure smooth workflow

Job description

King’s College Hospital London, Dubai is seeking a Pre-Authorization and Claims Operations professional to manage insurance approvals, ensure timely turnaround for outpatient and inpatient cases, and coordinate with clinics across Dubai Hills, Jumeirah, and Marina.

You will maintain tracking tools, prepare cost estimates for insurance and cash patients, train staff, and liaise with payers to drive accurate and prompt billing and network participation.