Retention & Revenue Team Lead — Flexible Hours

dubizzle; Dubai; On-site; AED 201,000 - 257,000; Full time

Benefits offered by this job

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts at multiple vendors

Job summary

Bayut & dubizzle, a leading UAE classifieds group, seeks a Retention & Sales Team Lead to guide the retention team toward seller retention and auction revenue targets. You will assess team strengths, address gaps, and motivate staff to meet higher KPIs.

The role requires coordinating with upper management, coaching staff, and organizing workflows to ensure smooth operations across retention functions in a fast-paced, multicultural environment.

Qualifications

• University Graduate
• 2-3 years of experience within call centre / Sales environment, ideally including retention, collections or sales
• 1-2 years of team management experience
• Excellent written and verbal communication skills in Arabic and English
• Familiarity with CRM and reporting tools used to track retention performance and auction revenue

Responsibilities

• Develop operational plans to lead the retention team to achieve monthly retention targets
• Monitor seller churn trends and retention performance across the team, identifying root causes and recommending corrective action
• Communicate effectively with upper management and team members to meet the company's goals
• Provide coaching and training on retention techniques, objection handling, and our value proposition, including regular one-to-one meetings with team members to track individual targets
• Apply the company's policies related to the employees' KPIs
• Help in evaluating the team members
• Organise the workflow, lead/call allocation, and work schedules across the retention team
• Handle employees' complaints and inquiries
• Provide a professional environment for the team members

Skills

Team leadership

Retention strategies

Coaching & development

Performance analytics

CRM proficiency

Education

University degree

Tools

CRM systems

Reporting tools

Job description

Bayut & dubizzle, a leading UAE classifieds group, seeks a Retention & Sales Team Lead to guide the retention team toward seller retention and auction revenue targets. You will assess team strengths, address gaps, and motivate staff to meet higher KPIs.

The role requires coordinating with upper management, coaching staff, and organizing workflows to ensure smooth operations across retention functions in a fast-paced, multicultural environment.