Retail Team Lead: Customer Experience & Ops

Azadea Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Abu Dhabi is seeking an Assistant Manager to enhance customer service and support efficient shop operations. The ideal candidate will have a Bachelor's degree, at least five years of retail experience, including two years in a managerial role. Responsibilities include assisting customers, managing inventory, and preparing performance reports. Fluency in English and proficiency in MS Office are essential for success in this position.

Qualifications

• 5+ years of experience in Retail or a similar role.
• 2+ years of experience in a managerial role.

Responsibilities

• Serve customers and support managers to ensure efficient shop operations.
• Assist in maintaining inventories and placing product orders.
• Report operational issues and address customer complaints.
• Prepare reports on KPIs, sales trends, and inventory status.
• Assist in scheduling staff and optimizing costs.
• Supervise shop opening and closing processes.

Skills

Fluency in English

Strong product knowledge

Education

Bachelor's degree in a related field

Tools

Proficiency in MS Office

Job description

A retail company in Abu Dhabi is seeking an Assistant Manager to enhance customer service and support efficient shop operations. The ideal candidate will have a Bachelor's degree, at least five years of retail experience, including two years in a managerial role. Responsibilities include assisting customers, managing inventory, and preparing performance reports. Fluency in English and proficiency in MS Office are essential for success in this position.