Retail Store Manager

TAC‘d Equestrian; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading equestrian retail shop in Dubai is seeking a motivated Store Manager to oversee day-to-day operations. The role involves leading the team, ensuring excellent customer service, and maintaining visual merchandising standards. Ideal candidates are organized, proactive leaders with strong communication skills and a passion for providing a great customer experience. Equestrian knowledge is a plus, and training is provided. This position offers opportunities for growth within the equestrian world.

Qualifications

• Prior experience in retail management or equestrian industry is preferred but not mandatory.
• Strong communication skills and proactive leadership are essential.
• Must have a passion for customer experience.

Responsibilities

• Manage daily store operations and team.
• Ensure excellent customer service.
• Maintain strong visual merchandising and product displays.

Skills

Retail store management experience

Team leadership

Customer service excellence

Sales & KPI focus

Staff scheduling & task planning

Visual merchandising

Stock & inventory control

Operational accuracy

Strong communication

Problem-solving & ownership mindset

Attention to detail

Equestrian knowledge

Job description

We are seeking a motivated Store Manager to lead our equestrian shop and oversee day-to-day operations. While prior experience in retail management or the equestrian industry (horse care, riding equipment, or equestrian sales) is a plus, it is not mandatory, we provide full training.

Your main responsibilities will include managing daily store operations, leading and supporting the team, ensuring excellent customer service, maintaining strong visual merchandising and product displays, and creating a warm, welcoming atmosphere for all horse enthusiasts.

Ideal candidates are organized, proactive, and confident leaders, with strong communication skills and a passion for customer experience. If you enjoy managing people, keeping operations running smoothly, and are excited to grow within the equestrian world, we’d love to hear from you!

If this sounds like you, please share your CV.

Skills

• Retail store management experience (daily operations, opening/closing, store standards)
• Team leadership (coaching, delegating, motivating, handling performance)
• Customer service excellence (handling complaints calmly, building loyalty)
• Sales & KPI focus (targets, conversion, ATV/UPT, driving add-on sales)
• Staff scheduling & task planning (rosters, break plans, daily task lists)
• Visual merchandising (maintaining displays, product presentation, brand standards)
• Stock & inventory control (receiving, replenishment, stock counts, shrink control)
• Operational accuracy (POS, cash handling, returns/exchanges, reporting)
• Strong communication (with customers, team, and management)
• Problem-solving & ownership mindset (fast decisions, proactive follow-up)
• Attention to detail (cleanliness, pricing, signage, product placement)
• Equestrian knowledge is a plus (basic understanding of riding gear & horse care)