Retail Sales Executive

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecommunications company in the United Arab Emirates is looking for a Customer Service Representative to enhance customer experiences and achieve sales targets. The ideal candidate has retail or customer service experience within the telecom sector and possesses strong communication skills. Responsibilities include demonstrating products, processing transactions, and providing technical support. Applicants must have a minimum high school certificate for UAE Nationals and a diploma for Expats. This role requires effective listening and self-motivation to excel against KPIs.

Qualifications

• Ideally retail experience or customer service role in telecom industry.
• Good understanding of telecom and data products and services.

Responsibilities

• Explain features and benefits to do comparative selling.
• Ensure workstation and store cleanliness.
• Achieve sales targets.
• Process payment and transactions accurately.
• Maintain knowledge of all products and propositions.
• Address customer inquiries and resolve issues.

Skills

Effective listening skills

Strong communication skills (English and ideally Arabic)

Passion for overachieving against KPIs

Highly self-motivated

Networking and relationship-building

Ability to influence and persuade

Education

Minimum high school certificate for UAE Nationals and diploma for Expats

Job description

• Explain features / benefits to do comparative selling, service recommendations and demonstrate products.
• Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
• Achievement of sales targets.
• Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.
• Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
• Ensure stock and cash assigned to without any discrepancies.
• To ensure effective completion of customer and process related tasks including:
  • Document verification
  • Complete sales transaction
  • Cx technical and service Onboarding
  • Account changes, migration, upgrades, downgrades
  • Technical “usage” support in the form of “how to”
  • Self-care registration
  • Self-serve assisted support.
  • Pay bills, complete recharge.
  • Resolve billing disputes or errors.

Qualifications, experience, skills and competencies

Experience

• Ideally retail experience or customer service role in telecom industry.
• Good understanding of telecom and data products and services.

Qualifications

• Minimum high school certificate for UAE Nationals and diploma for Expats.

Skills

• Highly self-motivated and able to act on own abilities.
• Effective listening skills that deliver against customer needs
• Passion and motivation for overachieving against KPIs without compromising customer service.
• Great at networking & building genuine productive relationships.
Interest in and awareness of technology mobility within local area
• Influencing & persuading
• Delivery of results
Focusing on the customer
• Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.