Retail Sales Consultant

Travelex Emirates Exchange; Abu Dhabi; On-site; AED 35,000 - 55,000; Full time

Job summary

A financial services provider is seeking a full-time staff member in Abu Dhabi. The role focuses on delivering exceptional customer service while maximizing sales opportunities. Candidates should have experience in retail cash handling or banking, good numerical abilities, and the flexibility to work various shifts. Excellent English skills and a customer-focused attitude are essential. The role offers a dynamic environment and the chance to contribute to team success.

Qualifications

• Experience in retail cash handling and/or banking.
• Good customer service skills.
• Ability to work independently and in a team.
• Attention to accuracy and detail.
• Flexibility to work different shifts.

Responsibilities

• Deliver excellent customer service.
• Follow the sales process to maximize sales.
• Understand product features and benefits.
• Upsell and cross-sell products.
• Recognize questionable transactions.
• Adhere to company policies and procedures.

Skills

Retail cash handling

Customer service

Numerical ability

Product knowledge

Computer systems

Teamwork

Attention to detail

Flexibility to work shifts

English language skills

Job description

Role purpose To offer exceptional customer service whilst maximising all sales opportunities.

Key

accountabilities

Deliver excellent customer service

Follow the sales process in order to maximise sales

Understand features and benefits of all Travelex product lines

Use every opportunity to upsell and crosssell

Recognise the warning signs of questionable transactions and mitigate

possible effects of the sale

Adhere to promotional marketing offers

Manage till stocks

Achieve individual KPIs / targets

Fully investigate overs and shorts (differences) and report

Adhere to company and location policy and procedures including Audit

Risk Health & Safety Security and customer service requirements

Ensure compliance to legal and corporate requirements

Maintain high standards of housekeeping and presentation of stores

Contribute to the success of the team

Complete training within required timelines

Rolespecific

experience and

skills

Retail cash handling and / or banking experience

Good customer service skills

Good numerical ability

Good knowledge of product services and procedures

Demonstrated experience working with computer systems

Ability to work independently as well as in a team environment

Ability to handle routine activities with attention to accuracy and detail

Flexibility to work different shifts and locations as required

English language skills

General

experience and

personal

qualities

Selfaware openminded with a high degree of personal and professional

integrity

The ability to build and manage relationships developing trust and credibility

with customers partners peers teams internal and external stakeholders

A strong record of performance delivery in their area of expertise through

increased sales and / or performance against KPIs

The ability to analyse issues and solve problems

Drive customer focus in everything we do to gain and retain high quality

customers for the long term success of Travelex

Required Experience :

Contract

Key Skills

Correspondent,Anti Money Laundering,Dairy,KYC,Account Opening,Brand

Employment Type : Full-Time

Experience : years

Vacancy : 1