Retail Product Manager

Etihad; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading airline company in Abu Dhabi is seeking a Retail Product Manager to define and execute the strategy for its retail function. The role includes driving business growth and enhancing profitability through innovative product offerings. Ideal candidates will have 5-7 years of product management experience, preferably in the airline or travel sector, and a strong grasp of digital strategies. This opportunity promises a significant impact on redefining travel experiences.

Qualifications

• 5–7 years of hands-on experience in product management, preferably within the airline or travel industry.
• Strong understanding of digital and commercial product strategy.

Responsibilities

• Define the long-term vision, commercial strategy, and roadmap for the retail function.
• Identify and drive new business opportunities to expand the Holidays portfolio.
• Conduct market and competitive analysis for product positioning.

Skills

Product management

Digital product strategy

Financial analysis

Education

Bachelor’s degree in business, Engineering, Economics, or a related field

Job description

Synopsis

At Etihad, we are reimagining how travelers discover, design, and book their perfect getaway. Our Retail Function is driving a new era of travel experiences — one powered by AI, data, and intelligent technology rather than traditional selling and product design. Here, innovation meets inspiration. You will be part of a team that insights, creativity, and smart solutions to craft personalized journeys that connect customers to the world in more meaningful ways. If you are passionate about travel and thrive at the intersection of technology and experience design, join us and help redefine the future of holidays with Etihad.

The Retail Product Manager is responsible for defining and executing the strategy and roadmap of this function. The role focuses on business growth, product development, and market expansion — ensuring our retail function remains competitive, profitable, and fully aligned with the company’s wider commercial and digital strategy. Working across internal teams and external partners, the role drives continuous improvement in product offering, customer experience, and overall performance.

Accountabilities

• Define the long‑term vision, commercial strategy, and roadmap for the retail function across multiple markets and product categories.
• Identify and drive new business opportunities to expand the Holidays portfolio, enter new markets, and enhance profitability.
• Conduct market and competitive analysis to guide product positioning, differentiation, and strategic priorities.
• Lead cross‑functional collaboration with Digital, Marketing, Revenue Management, and Operations to align product, pricing, and campaign execution.
• Develop business cases and P&L models for new initiatives, ensuring strong ROI and alignment with company objectives.
• Partner with Marketing and CRM teams to define go‑to‑market strategies, promotional calendars, and brand positioning.
• Track and analyze KPIs (revenue, margin, conversion, engagement, satisfaction) to identify opportunities for improvement.
• Drive continuous innovation using customer insights, data analytics, and testing to enhance the Holidays experience.
• Ensure governance, compliance, and operational readiness for all new products and partnerships.
• Represent our retail function in internal and external forums, championing the product vision and growth agenda.

Education & Experience

• 5–7 years of hands‑on experience in product management, preferably within the airline or travel industry.
• Strong understanding of digital and commercial product strategy.
• Proven ability to define product vision and inspire cross‑functional teams through execution.
• Solid financial and analytical skills, with experience managing budgets, forecasts, and performance metrics.
• Bachelor’s degree in business, Engineering, Economics, or a related field.