Retail Operations Specialist

Genius HRTech Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment service provider in Dubai is looking for a District Manager to oversee operations across multiple sites. The ideal candidate will have over 10 years of operational management experience, develop sales strategies, ensure excellent customer service, and manage a team of associates. This role offers a chance to impact business growth and enhance guest experiences significantly.

Qualifications

• 10+ years of experience in overseeing multiple operational sites.
• Strong decision-making capabilities and leadership experience.
• Experience in training and developing teams.

Responsibilities

• Manage team of guest associates and site managers.
• Drive sales and revenue growth in assigned district.
• Ensure day-to-day operations run smoothly.
• Maintain exceptional partner and guest experience.

Skills

Leadership skills

Sales strategy development

Customer service excellence

Operational management

Education

10+ years of experience in operations management

Job description

We at Genius HR Tech is hiring for a position of a District Manager(Operations Manager) with a Entertainment Service Provider:

Job Description

• A District Manager leads the operations of multiple sites within a country. They come with 10+ years’ experience and handle end to end operations of multiple sites. District managers are responsible for setting goals such as sales estimates and revenue projections, ensuring that marketing efforts are consistent across each store, managing a regional budget, and ensuring that each store operates within the budget, among other duties.

District managers will oversee the hiring, training, and development of site managers, team leaders and Guest associates, requiring bold decision-making and leadership skills.

A District Manager’s core responsibilities include assigning, managing, and directing all work performed across assigned sites. Effectively managing staff, foster a positive environment, atmosphere and ensure customer satisfaction and proper daily operations. The following are broad responsibilities for District Managers at DEI Global:

• Team Management: You would be responsible for managing a team of guest associates, team leaders, site manager and other staff within the assigned district. This involves hiring and ensuring training is imparted on a regular, ongoing basis, setting performance expectations, providing guidance and support, and conducting regular performance evaluations.
• Sales and Revenue Generation: You would be responsible for driving sales and revenue growth within the assigned district. This includes developing and implementing sales strategies, monitoring sales targets, analyzing market trends, and identifying opportunities for business expansion.
• Operational Oversight: the role would oversee the operational aspects of the business within your district. This includes ensuring smooth day‑to‑day operations, managing inventory and supplies, coordinating logistics, and implementing standardized processes and procedures.
• Customer Service: Ensuring exceptional partner & guest experience is crucial in our business. The role would be responsible for ensuring that both partners and guests have a positive experience. This involves resolving customer issues, addressing complaints, and maintaining high service standards.
• Marketing and Promotions: You would work closely with the marketing team to develop and execute marketing strategies within your district. This may involve organizing promotional events, collaborating with local partners or influencers, managing social media presence, and implementing marketing campaigns to attract customers.
• Financial Management: You would be responsible for managing the financial aspects of the business within your district. This includes budgeting, tracking expenses, analyzing financial reports, and ensuring profitability targets are met.
• Performance Analysis: Regularly analyzing and evaluating the performance of your district is essential. This involves monitoring key performance indicators, identifying areas for improvement, and implementing strategies to address any performance gaps.
• Compliance and Regulations: Ensuring compliance with legal and regulatory requirements is crucial, thus the role would need to stay updated on relevant laws and regulations and ensure that your district operates in accordance with them.
• Communication and Reporting: As a District Manager, you would need to maintain effective communication with the senior management team and other district managers. This involves providing regular updates, sharing information, and reporting on the performance and progress of your district.
• Training and Development: Continuous learning and development is the cornerstone of the way we work at DEI. You would be responsible for identifying training needs within your district, organizing training programs, and fostering a culture of growth and development among your team members.
• Partner Interaction: The District manager manages the stakeholders at the site. They communicate with partners to understand their business needs, guest service expectations, internal challenges, provide information about updates, available services, and packages, and ensure a positive guest experience. This may involve answering inquiries, addressing concerns, and managing partner and guest expectations.
• Reporting and Documentation: The District manager is responsible for validating and approving accurate records and documentation related to assigned sites. This may include documenting guest details, recording sales and revenue information, and preparing reports on site performance and operations for higher‑level management.
• Collaboration with Other Departments: The district manager collaborates with other departments within the business, such as Marketing, HR, Inventory, Supply Chain, IT and Finance and any other miscellaneous departments/projects. They work together to ensure seamless integration of services, effective communication, and alignment of business goals and objectives.
• Budgetary, Forecasting, Recruitment, and P&L Management: The District Manager is responsible for overseeing the financial health and operational performance of all sites within their district. This includes managing the district’s budget and forecasts, ensuring accurate financial planning to meet revenue and expense targets. The District Manager must also manage recruitment, ensuring that sites are adequately staffed with skilled employees while maintaining labor cost efficiency. Additionally, the District Manager is accountable for the Profit and Loss (P&L) of the district, analyzing financial statements to identify areas for cost control and revenue improvement. They must work closely with site managers to ensure that all sites meet or exceed financial targets while delivering exceptional guest experiences.