Retail Finance Ops Lead | Process Improvement & Training

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking an Operations Officer for Retail Finance to oversee offshore and onshore operations related to transaction processing. The role involves monitoring performance, re-engineering processes, and training employees to uphold operational excellence. Candidates should possess strong banking operations knowledge, leadership skills, and analytical abilities, contributing to the overall success of the bank's objectives.

Qualifications

• Very good knowledge of branch and banking operations.
• Able to multitask and prioritize under pressure.
• Strong leadership and team collaboration abilities.

Responsibilities

• Monitor daily, monthly, and yearly service volumes.
• Analyse KPIs and validate team performance.
• Re-engineer existing processes to reduce risk.
• Conduct training programs for employees.

Skills

Knowledge of Branch operations and Banking Operations

Leadership skills

Multitasking

Commercial Effectiveness

Control Environment

Project Management Skills

Strong analytical skills

Self-motivated

Personal & Interpersonal Skills

Job description

A leading financial institution in Abu Dhabi is seeking an Operations Officer for Retail Finance to oversee offshore and onshore operations related to transaction processing. The role involves monitoring performance, re-engineering processes, and training employees to uphold operational excellence. Candidates should possess strong banking operations knowledge, leadership skills, and analytical abilities, contributing to the overall success of the bank's objectives.