Retail Concierge: Customer Service & Upsell

SupportFinity™; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Dubai is seeking a Customer Service Associate to provide exceptional service and manage store standards effectively. The role involves engaging customers, handling complaints, and operating the cash register. Ideal candidates have strong communication skills and previous customer-facing experience. This position offers an opportunity to enhance customer satisfaction and boost sales revenues.

Qualifications

• Previous experience in customer-facing roles.
• Strong verbal communication and interpersonal skills.
• Ability to maintain high store standards.
• Experience in operating cash registers.

Responsibilities

• Engage with customers to provide high-level service.
• Ensure that the store adheres to visual merchandising standards.
• Participate in receiving new shipments and restocking.
• Recommend products based on customer needs.
• Operate the cash register and process transactions.

Skills

Strong verbal communication skills

Exceptional customer service skills

Attention to detail

Ability to engage in upselling and cross-selling

Job description

A retail company in Dubai is seeking a Customer Service Associate to provide exceptional service and manage store standards effectively. The role involves engaging customers, handling complaints, and operating the cash register. Ideal candidates have strong communication skills and previous customer-facing experience. This position offers an opportunity to enhance customer satisfaction and boost sales revenues.