Restaurant Supervisor (Umami and Sushi Bar) - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Excellent training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah opens an exciting Japanese dining concept and seeks an experienced Restaurant Supervisor to join the opening team. You will oversee daily operations, coach the service team and ensure premium guest experiences reflective of our luxury hospitality standards.

With at least two years in Japanese F&B, you will lead training on menu items, etiquette and service sequence, while coordinating with culinary colleagues to deliver flawless guest moments at our Umami

Qualifications

• Previous experience in a Japanese restaurant, preferably within a luxury hotel, fine dining or upscale restaurant environment.
• Minimum 2 years of relevant Food & Beverage service experience, with previous supervisory or team-leading experience preferred.
• Strong knowledge of Japanese cuisine, including sushi, sashimi, Japanese ingredients, beverages and dining traditions.
• Good understanding of Japanese dining etiquette, service sequences and guest expectations.
• Diploma in Hospitality Management, Food & Beverage or a related field is preferred.
• Proven ability to lead, coach and motivate a service team while maintaining high operational standards.
• Excellent communication and interpersonal skills, with fluency in English.

Responsibilities

• Supervising daily restaurant operations, ensuring smooth and efficient service while maintaining luxury dining standards.
• Leading, coaching and motivating the service team to deliver attentive, personalised and professional guest experiences.
• Ensuring the team demonstrates strong knowledge of Japanese cuisine, menu offerings, ingredients and traditional dining etiquette.
• Overseeing restaurant preparation, table settings, service sequences and presentation standards.
• Welcoming and engaging with guests, anticipating their needs and handling feedback or concerns professionally.
• Working closely with the culinary team to ensure accurate order delivery, consistent food presentation and smooth coordination between the kitchen and service team.
• Conducting daily briefings, assigning duties and monitoring team performance throughout service periods.
• Supporting the training and development of colleagues, particularly in Japanese food and beverage knowledge and service standards.
• Monitoring inventory, stock usage, wastage and operational costs while supporting the restaurant's financial performance.
• Ensuring compliance with food safety, hygiene, health and safety regulations, and company policies.
• Supporting the Restaurant Manager in maintaining service quality, guest satisfaction and overall restaurant performance.

Skills

Japanese cuisine knowledge

Leadership & coaching

English fluency

Guest interaction

F&B service

Education

Diploma in Hospitality Management / F&B related

Job description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

We are excited to introduce Umami, our new Japanese restaurant, offering an intimate dining experience where Japanese flavours, attention to detail and personalised service come together.

We are looking for an experienced and passionate Restaurant Supervisor with a strong background in Japanese dining to join our opening team. In this role, you will oversee daily restaurant operations, lead the service team and ensure every guest enjoys an exceptional dining experience that reflects our luxury hospitality standards.

A little taste of your day-to-day:

• Supervising daily restaurant operations, ensuring smooth and efficient service while maintaining luxury dining standards.

• Leading, coaching and motivating the service team to deliver attentive, personalised and professional guest experiences.

• Ensuring the team demonstrates strong knowledge of Japanese cuisine, menu offerings, ingredients and traditional dining etiquette.

• Overseeing restaurant preparation, table settings, service sequences and presentation standards.

• Welcoming and engaging with guests, anticipating their needs and handling feedback or concerns professionally.

• Working closely with the culinary team to ensure accurate order delivery, consistent food presentation and smooth coordination between the kitchen and service team.

• Conducting daily briefings, assigning duties and monitoring team performance throughout service periods.

• Supporting the training and development of colleagues, particularly in Japanese food and beverage knowledge and service standards.

• Monitoring inventory, stock usage, wastage and operational costs while supporting the restaurant's financial performance.

• Ensuring compliance with food safety, hygiene, health and safety regulations, and company policies.

• Supporting the Restaurant Manager in maintaining service quality, guest satisfaction and overall restaurant performance.

What We need from you:

• Previous experience in a Japanese restaurant is required, preferably within a luxury hotel, fine dining or upscale restaurant environment.

• Minimum 2 years of relevant Food & Beverage service experience, with previous supervisory or team-leading experience preferred.

• Strong knowledge of Japanese cuisine, including sushi, sashimi, Japanese ingredients, beverages and dining traditions.

• Good understanding of Japanese dining etiquette, service sequences and guest expectations.

• Diploma in Hospitality Management, Food & Beverage or a related field is preferred.

• Proven ability to lead, coach and motivate a service team while maintaining high operational standards.

• Excellent communication and interpersonal skills, with fluency in English.

• Strong attention to detail, organisational skills and the ability to manage restaurant operations during busy service periods.

• A hands‑on leadership approach, positive attitude and genuine passion for delivering memorable guest experiences.

• Flexibility to work different shifts, including weekends and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.